Help Desk Software from SolarWinds

Web Help Desk – affordable & easy to use!

With intuitive Web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.

download a free 30-day trial

KEY FEATURES TO
Help desk & support teams

  • SIMPLIFIED HELP DESK TICKETING SYSTEM & SERVICE MANAGEMENT

    Simplify help desk ticketing management tasks from service request creation to resolution using Web Help Desk software.

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  • IT ASSET MANAGEMENT & INVENTORY

    Automate and schedule discovery of hardware and software assets in your IT infrastructure.

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  • IT CHANGE MANAGEMENT

    Make your IT change management process easier with automated & customizable change approval workflows, email approval, change advisory board for panel voting, and reminders.

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  • KNOWLEDGE MANAGEMENT & KNOWLEDGE BASE

    Leverage Web Help Desk software’s built-in knowledge base for creating FAQ articles and tool tips to present self-resolution options to end-users during service request creation.

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  • HELP DESK PERFORMANCE REPORTING & SLA MANAGEMENT

    Monitor performance of IT technicians with built-in reporting tools and intuitive charts. Track ticket status and customer support needs.

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Streamline Help Desk Ticketing From Request to Resolution
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