Help Desk Software from SolarWinds

Extremely Affordable & Easy-to-Use

Watch this short video to learn how SolarWinds® Web Help Desk® can simplify, centralize and automate help desk ticketing management & IT asset management.

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Simplified IT Help Desk Ticketing System & Service Management Software

Simplify help desk ticketing management tasks from service request creation to resolution. Benefit from email-to-ticket integration, dynamic ticket assignment, routing & escalation, and incident & problem management.

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IT Asset Management & Inventory Software

Screenshot of IT asset management capabilities of SolarWinds IT help desk software

Automate and schedule discovery of hardware and software assets in your IT infrastructure. Keep your IT inventory up to date, track asset purchase orders, and set up asset warranty expiration alerts.

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IT Change Management Software

Screenshot of IT change management capabilities of SolarWinds IT help desk software

Make your IT change management process easier with automated & customizable change approval workflows, email approval, change advisory board for panel voting, and reminders for pending approvals.

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Knowledge Management & Knowledge Base Software

Screenshot of knowledge base management capabilities of SolarWinds help desk software

Leverage the built-in knowledge base for creating FAQ articles and tool tips to present self-resolution options to end-users during service request creation. Build a centralized knowledge management repository for IT technicians.

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IT Help Desk Performance Reporting & SLA Management

View of help desk performance reports of SolarWinds help desk software

Monitor performance of IT technicians with built-in reporting tools and intuitive charts. Track ticket status and customer support needs by location, real-time billing data, and incidence frequency.

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How to Effectively Manage IT Service Requests? Learn More »