Help Desk Software from SolarWinds

Extremely Affordable & Easy-to-Use

Watch this short video to learn how SolarWinds® Web Help Desk® can simplify, centralize and automate help desk ticketing management & IT asset management.

Download Free Trial

 

Key Features iconTop 5 Reasons to Use SolarWinds Help Desk Software

Simplified Help Desk Ticketing System & Service Management Software

Simplify help desk ticketing management tasks from service request creation to resolution. Benefit from email-to-ticket integration, dynamic ticket assignment, routing & escalation, and incident & problem management.

Learn more about Help Desk Ticketing Management »

IT Asset Management & Inventory Software

Automate and schedule discovery of hardware and software assets in your IT infrastructure. Keep your IT inventory up to date, track asset purchase orders, and set up asset warranty expiration alerts.

 

Learn more about IT Asset Management »

IT Asset Management & Inventory Software

Automate and schedule discovery of hardware and software assets in your IT infrastructure. Keep your IT inventory up to date, track asset purchase orders, and set up asset warranty expiration alerts.

 

Learn more about IT Asset Management »

IT Change Management Software

Make your IT change management process easier with automated & customizable change approval workflows, email approval, change advisory board for panel voting, and reminders for pending approvals.

 

Learn more about IT Change Management »

Knowledge Management & Knowledge Base Software

Leverage the built-in knowledge base for creating FAQ articles and tool tips to present self-resolution options to end-users during service request creation. Build a centralized knowledge management repository for IT technicians.

 

Learn more about Knowledge Management »

Knowledge Management & Knowledge Base Software

Leverage the built-in knowledge base for creating FAQ articles and tool tips to present self-resolution options to end-users during service request creation. Build a centralized knowledge management repository for IT technicians.

 

Learn more about Knowledge Management »

Help Desk Performance Reporting & SLA Management

Monitor performance of IT technicians with built-in reporting tools and intuitive charts. Track ticket status and customer support needs by location, real-time billing data, and incidence frequency.

 

Learn more about Help Desk Monitoring & Reporting »

 
Download a Free 30-Day Trial