WEB HELP DESK

Affordable and easy-to-use
IT service & asset management software
available in on-premise and cloud editions

download a free 30-day trial

Help Desk Software from SolarWinds

Web Help Desk – affordable & easy to use!

With intuitive Web interface and service desk portal, Web Help Desk delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.

download a free 30-day trial

KEY FEATURES TO
Help desk & support teams

 
 
 
 
 
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    Simplified help desk ticketing system & service management

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    IT asset management & inventory

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    IT change management

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    Knowledge management & knowledge base

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    Help desk performance reporting & SLA management

 
 

Simplified Help Desk Ticketing System & Service Management Software

Simplify help desk ticketing management tasks from service request creation to resolution. Benefit from email-to-ticket integration, dynamic ticket assignment, routing & escalation, and incident & problem management.

Learn more about Help Desk Ticketing Management
Simplified Help Desk Ticketing System & Service Management Software
 
 
Simplified Help Desk Ticketing System & Service Management Software

IT Asset Management & Inventory Software

Automate and schedule discovery of hardware and software assets in your IT infrastructure. Keep your IT inventory up to date, track asset purchase orders, set up asset warranty expiration alerts and generate asset reports.

Learn more about IT Asset Management
 
 

IT Change Management Software

Make your IT change management process easier with automated & customizable change approval workflows, email approval, change advisory board for panel voting, and reminders for pending approvals.

Learn more about IT Change Management
IT Change Management Software
 
 
Knowledge Management & Knowledge Base Software

Knowledge Management & Knowledge Base Software

Leverage the built-in knowledge base for creating FAQ articles and tool tips to present self-resolution options to end-users during service request creation. Build a centralized knowledge management repository for IT technicians.

Learn more about Knowledge Management
 
 

Help Desk Performance Reporting & SLA Management

Monitor performance of IT technicians with built-in reporting tools and intuitive charts. Track ticket status and customer support needs by location, real-time billing data, and incidence frequency.

Learn more about Help Desk Monitoring & Reporting
Help Desk Performance Reporting & SLA Management
 
  • "I just wanted to express my sincere thanks to Web Help Desk. This has been the best thing I've ever done for my company in the past 14 years of its existence. All I can say is WOW!"


    Chuck Straughn
    Straughn Group
  • "Web Help Desk has proved far and away the best solution to our global IT support needs. Highly customizable, intuitive interface, very well thought out, superb support – great feedback from our techs and users alike. Highly recommended!"


    Roddy Campbell – Group IT Manager
    Caledonian Alloys Limited
  • "At a fraction of the cost of other solutions, Web Help Desk is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company."


    Dino Kotenoglou – Director of DSS
    Martha Stewart Living Omnimedia, Inc.
  • "What makes Web Help Desk ideal for our service is that it can be so easily adapted to meet our specific needs. It's extremely easy to use, and the support team is excellent."


    Emma Webb – Enquiries Manager
    NHS Evidence