For details of all features included in Web Help Desk 11.0, see the release notes for 10.2.x Beta  updates.

Major new features in this release:

1. Dashboard
2. Action Rules
3. SSO through SAML and CAS
4. Ad-hoc LDAP syncing
5. REST API
6. Custom CSS Templates for the login page and client user interface
7. Improved search performance
8. Detailed e-mail history tracking
9. Color-coded labels in the Tech user interface
10. Hundreds more features and improvements