Help Desk Software for Schools, Colleges, & Universities

WEB HELP DESK - CENTRALIZED & EASY TO USE FOR EDUCATIONAL INSTITUTIONS

Centralized Management
Centralized Management
Faster Service Delivery
Improved Operational Efficiency
Faster Service Delivery
Higher Customer Satisfaction
 

The IT support centers in educational institutions—schools, colleges, and universities—face unique operational challenges due to the distributed nature of their sites and their need to support a growing student and faculty base. The ratio of IT staff to customers is becoming smaller which greatly impacts time of service delivery and the quality of service. In addition, without a centralized ticketing management system, it is very arduous to receive and manage service requests from disparate sources such as email, chat, phone, and in-person requests.

Web Help Desk

Ticketing Management for Education

  • Centralize IT support across distributed sites and student base
  • Reduce the cost of support operations
  • Easy to use with higher ROI
Download Free Trial

Fully Functional for 30 Days

 
Overcoming Customer Support Challenges in Educational Institutions

Limited IT Staff vs. Growing Tickets & Customers to Support

One of the main challenges for the education sector is cost-effectively supporting students and faculty across various sites. An ideal scenario for support centers at educational institutions is to focus on achieving higher operational efficiency by automating processes and managing service support better and ensuring that IT pros have more time for actual support and issue resolution.

Source: HDI Research Brief ‘Improving Efficiency & Customer Service in Higher Education’
 
Customer Support Made Easier & Centralized

The IT support departments at many schools, colleges, and universities don’t have a centralized ticket management system. End-users rely on disparate resources for contacting and interacting with the support team such as phone, chat, email, and in-person requests. This makes it difficult for IT teams to accurately log tickets, normalize data collected in different formats to the ticketing system, and work on the tickets.

Using a centralized help desk software that streamlines ticketing management from service request to resolution would help IT support teams in the education industry enjoy a more efficient support and ticketing process. In addition to improved ticketing methods, a centralized help desk software provides various automation options to simplify all manual and repetitive tasks

Time saved in managing tickets equals time gained for ticket resolution

 
Helping Students & Faculty Help Themselves

By maintaining a knowledge repository integrated into the help desk,

  • IT teams are able to add tech tips, FAQs, and KB articles for centralized knowledge management
  • End-users have more options for self-service/self-resolution from FAQs and self-service tips that are dynamically shown as self-resolution options in the ticketing portal
 
 
How Web Help Desk Supports Educational Institutions

Web Help Desk® is an easy-to-use and affordable IT help desk software for K-12 schools, colleges, universities, and other educational institutions. Web Help Desk enables you to:

  • Deliver on-time support to students and faculty on your campuses
  • Establish seamless communication between end-users and IT pros via a centralized Web interface
  • Build a knowledge base to provide self-resolution options to students and other IT end-users
  • Discover and manage all IT assets at all your sites and campuses
  • Save considerable time managing tickets and have more time for actual support tasks
  • Improve the productivity and quality of customer support
Try Web Help Desk
  1. Download Web Help Desk and evaluate it yourself
  2. Fully functional for 30 days - no obligation
  3. Quick to download, easy to install, and simple to use
Download Free Trial

For Windows®, Linux®, and Mac OS® X

Ticketing Management Dashboard in Web Help Desk

 
 
  • Canford School
    "Web Help Desk is a brilliant product, support and customization is second to none, we have made fantastic progress in producing a near on perfect solution for our support team & end users alike. No issue is too small for the support team, they are always very professional & can give you answers within minutes."

    Ian Temple-Edwards - ICT Helpdesk Administrator
    Canford School

  • University of Toronto
    "Since we have to support both Mac and PC users, it’s important to have a system which can be accessed by both platforms. Web Help Desk does this for us at a fraction of the cost of other web-accessible help desk and asset tracking systems."

    Patrick Hopewell
    University of Toronto

  • The Leigh Technology Academy
    "Web Help Desk has allowed us to easily organize and coordinate IT resources within our organisation. An easy to use, intuitive & very customisable GUI has helped instill confidence at the user level for all IT support requests."

    Daniel Richards – I.T. Manager
    The Leigh Technology Academy

  • Concord College
    "It’s great; we don’t know how we lived without it!"

    James Sumnall – ICT Manager
    Concord College

Additional Resources

White Paper: Understanding the Need for a Help Desk Solution Read Now »

White Paper: The Art of Organizing & Simplifying IT SupportRead Now »

White Paper: Improving Efficiency & Service in Higher Education Read Now »

Blog Corner
  • Improving Customer Service Improving Efficiency in Higher Education. Read Blog »
  • 5 Steps to Simplify Service Request & Ticketing Management. Read Blog »
  • 7 Habits of Highly Successful Help Desks. Read Blog »