Enterprise Help Desk Software


Lower Cost
Lower Cost
Greater ROI
Greater ROI
Highly Scalable
Highly Scalable

Support centers at enterprises need an IT help desk system that blends well with the existing IT service management framework, provides the flexibility to customize according to specific workflows and support requirements, and scales to meet the growing IT support needs of an ever-increasing customer base, IT workforce, and distributed network setup.

Not wanting to be bound by the limitations of legacy ticketing systems, enterprises look for higher levels of help desk system customization using functionality that allows them to align their support objectives with their organizational goals.

For growing enterprises, free and home-grown help desk tools are not sufficient or even practical. Enterprises need a help desk software with full-scale service management functionality that is not too pricey—and not too basic. Being the right-fit is what matters.

Web Help Desk

Enterprise-Class Service Desk Software

  • Scale to meet your growing customer base & support requirements
  • Align ITSM objectives with enterprise goals
  • Higher ROI at lower investment
Download Free Trial

Fully Functional for 30 Days

Explore Features»
Streamlining Service Delivery and Improving Customer Service

According to a bill passed by the US Government in 2011, there is a definitive need for continuous improvement among government agencies to ensure competent and efficient customer support. The bill, named Executive Order 13571 - Streamlining Service Delivery and Improving Customer Service, stresses that government organizations must strive to meet or exceed the rising expectations for quality customer service.

To meet the guidelines outlined in the bill, a main objective of government entities is to identify ways to use innovative technologies to lower costs and reduce service delivery times while improving the customer experience.

Why Web Help Desk is the Right Fit for Enterprises

Web Help Desk® is not just another help desk tool. It’s a fully-integrated ticketing and IT asset management solution that provides the level of simplicity and automation that enterprise IT teams need to integrate service management into their core IT operations. With the capability to support expanding IT infrastructures, customers, and assets, Web Help Desk delivers high performance at an affordable price.

Web Help Desk Feature Highlights for Enterprises

  • Centralized ticketing management system with task automation and customizable workflows
  • Automated IT hardware and software asset discovery, tracking, and reporting
  • Single Web interface to manage service requests, incidents, problems, and change requests
  • Built-in knowledge base that enables end-user self-resolution
  • SLA alerts, help desk performance reporting, and integrated customer survey engine

Web Help Desk offers more for less without compromising on scalability and security!

Lower Cost & Service Delivery Time

Web Help Desk® is a customer support software that allows agencies to seamlessly bridge the gap between customers and support teams. Web Help Desk offers a Web-based, central solution that is intuitive and user-friendly for both support teams and end-users.

Eliminating the need to use complex workarounds such as spreadsheets and email, Web Help Desk’s automated ticketing functionality saves a considerable amount of time for IT pros. You can now focus on actual issue resolution instead of manually managing tickets. This significantly lowers service delivery time and improves customer satisfaction.

Available at a cost that is well within government agencies’ IT budgets, Web Help Desk helps you save money and realize higher ROI.

No Cloud, No Security Compromise

Deployed in your own datacenter, Web Help Desk software ensures that you control your data and deployment configurations. You can install Web Help Desk on Windows®, Linux® and Mac OS® X platforms. It also supports deployment on VMware® and Hyper-V® virtualization appliances.

Integrates with IT Infrastructure Management Solutions

Web Help Desk integrates with network management, server monitoring, and network configuration management systems, providing enterprises with the framework to integrate their help desk with IT infrastructure management. This functionality allows tickets to be automatically created when there are node failure issues in network and server monitoring software.

High Performance at an Affordable Price

Web Help Desk offers an affordable, flexible licensing model. Organizations choose how many licenses they need based on the number of IT staff using the help desk. Web Help Desk delivers the scalability needed for high performance and quality support without any restriction on the number of IT assets and supported end-users.

Try Web Help Desk
  1. Download Web Help Desk and evaluate it yourself
  2. Fully functional for 30 days - no obligation
  3. Quick to download, easy to install, and simple to use
Download Free Trial

For Windows®, Linux®, and Mac OS® X

Ticketing Management Dashboard in Web Help Desk

  • The Health Foundation
    "Using Web Help Desk has been easy, the whole system is very customisable and the support is fantastic. If you have any problems the support guys are very friendly and helpful, they provide a great service."

    Chris Burns – IT Support Assistant
    The Health Foundation

  • Largo Exports
    "I've been using a good few different support software over the past 10 years, but Web Help Desk is far the easiest to configure as well as to use it. Our customers and the IT team is very satisfied with it. Well done and keep up the good work."

    Imre Kovacs – Network and Infrastructure Support Analyst
    Largo Exports Limited

  • JJB Sports
    "Web Help Desk is a valuable tool for use throughout the business to log, monitor and track issues to ensure that the IT Department delivers the best possible service to its users. The flexibility of the system is excellent and allows us to customize it to our needs, and the support given by the developers is very efficient and supportive. I cannot speak highly enough about the system and would recommend it to anyone."

    Dan Highton - Network Manager
    JJB Sports plc

Additional Resources

White Paper: Understanding the Need for a Help Desk Solution Read Now »

White Paper: The Art of Organizing & Simplifying IT SupportRead Now »

Video: Web Help Desk Guided Tour

Watch Now »

Blog Corner
  • 7 Habits of Highly Successful Help Desks. Read Blog »
  • Eliminating the Complexity of Service Request Management. Read Blog »
  • 5 Steps to Simplify Service Request & Ticketing Management. Read Blog »