Free Help Desk Ticketing System

Web Help Desk® – For Windows®, Linux® & Mac OS® X

For support teams and help desk technicians who are overwhelmed by a growing volume of service requests, and find it hard to manage the help desk ticketing process, an easy-to-use, free ticketing system can relieve you of all your IT headaches.

With the help of a free help desk ticketing system, you can simplify your IT service management operations and ensure IT pros spend less time tracking and managing help desk tickets, and instead get back more time for actual IT resolution and end-user support.

Time saved with ticket management equals time gained for ticket resolution.

Web Help Desk

Free Ticketing Software for Windows®, Linux® & Mac OS® X

  • Simplify & Streamline Help Desk Ticketing & Incident Management
  • Built-In Knowledge Base for Knowledge Management & Customer Self-Service
  • SLA Alerting & Help Desk Performance Reporting
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Free Forever – No Ads!

 
Benefits of a Free Ticketing System

The main benefit of free ticketing software is that it simplifies and automates help desk ticket management. With the help of Web-based service request portal for customers to log tickets, and an intuitive Web-based help desk console for IT technicians to manage tickets.

  • Centralize help desk ticket management – from request creation to resolution
  • Save time and resources on manual and repetitive help desk tasks
  • Track and monitor help desk and technician performance in real time
  • Build help desk knowledge repository and promote self-service options for end-users
  • Improve operational efficiency of customer service
  • Realize higher levels of customer satisfaction
 
Ticketing management dashboard of Web Help Desk free ticketing system

Ticketing Management Dashboard in Web Help Desk®

 
Seamless Communication between Customers & Help Desk Team

Help desk ticketing software allows you to establish seamless communication and a simple interaction platform between the customers who are requesting IT service and the IT practitioners who are supporting end-users and fulfilling the service request.

A free ticketing system centralizes the channel for receiving IT service requests via an interactive Web portal. IT teams can benefit from avoiding the use of disparate sources such as chat, phone, email and in-person discussions for customer communication. Once the request is logged in the ticketing system, IT pros communicate back to the end-user with acknowledgement and update ticket fulfilment progress including technician assignment and expected request fulfilment date/time. Free help desk software also converts inbound service requests via email into help desk tickets in the ticketing system.

 
Web Help Desk is Free Forever – No Ads, No Cost, No Expiration!

Web Help Desk offers a free service desk that is extremely easy to use and available for free download. Offering simplicity and automation for ticketing management and a built-in knowledge base, the on-premise help desk software is free forever. There are no ads or expiration. You can also download and try the full version of Web Help Desk which offers additional features in comparison to the free version. See feature comparison below.

 
Web Help Desk Features Free Version Full Version
Ticketing Management    
Incident & Problem Management    
SLA Management    
Help Desk Performance Reporting    
AD & LDAP Synchronization & Account Management    
Built-In Knowledge Base    
Help Desk Task Automation    
Automated IT Asset Discovery    
Asset-to-Ticket Association    
Change Management & Change Approval Process    
Customer Survey for Help Desk Feedback    
Purchase Order Management    
Parts & Billing Management    
Integration with Remote Support & Remote Control Software    
Integration with Network & Systems Management Software    
Licensing Free forever; For one technician login. Fully functional for 30 days; For unlimited users. (Priced per technician login after trial period.)
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Fully functional for 30 days