Government Customer Support Software

WEB HELP DESK – TRUSTED BY THE U.S. GOVERNMENT & FEDERAL AGENCIES

Save IT Budget
Save IT Budget
Lower Service Delivery Time
Lower Service Delivery Time
For the Government, For the People
For the Government, For the People
 

Quality customer service and effective budget allocation have always been top priorities for IT teams and support centers in government and federal organizations. Public sector departments face on-going challenges in these areas and it directly impacts civilians and the customer service they receive. This includes various components of government IT infrastructures and operations, including websites, availability of IT systems, and network connectivity in government offices. These IT entities are essential for offering timely and quality services to the public in various fields such as healthcare, defense, finance, administration, etc. All service outages and performance issues must be immediately resolved and services restored.

Considering the IT budget constraints in government agencies, it is imperative that they have a low-cost, high-performance customer support software that allows IT teams to fix issues faster for end-users and ensure uninterrupted business operations and public service.

Web Help Desk

Customer Support Software for Government Agencies

  • Provide uninterrupted IT support to government services and civilians
  • Ensure high-quality customer experience to the public
  • High-performing, reliable help desk software, well within your IT budget
Download Free Trial

Fully Functional for 30 Days

Explore Features»
 
Streamlining Service Delivery and Improving Customer Service

According to a bill passed by the US Government in 2011, there is a definitive need for continuous improvement among government agencies to ensure competent and efficient customer support. The bill, named Executive Order 13571 - Streamlining Service Delivery and Improving Customer Service, stresses that government organizations must strive to meet or exceed the rising expectations for quality customer service.

To meet the guidelines outlined in the bill, a main objective of government entities is to identify ways to use innovative technologies to lower costs and reduce service delivery times while improving the customer experience.

 
Improve Customer Experience with Customer Support Software

Customer support software is a fully-integrated ticketing and IT asset management system that allows support centers in federal agencies to simplify and automate the service request fulfillment process for end-users. A customer support help desk software allows IT teams to

  • Centralize ticketing management from request to resolution
  • Automate manual and repetitive tasks
  • Streamline service management workflows
  • Manage inventory of IT assets and change requests
  • Provide support for customer self-service with the help of knowledge base
 
Lower Cost & Service Delivery Time

Web Help Desk® is a customer support software that allows agencies to seamlessly bridge the gap between customers and support teams. Web Help Desk offers a Web-based, central solution that is intuitive and user-friendly for both support teams and end-users.

Eliminating the need to use complex workarounds such as spreadsheets and email, Web Help Desk’s automated ticketing functionality saves a considerable amount of time for IT pros. You can now focus on actual issue resolution instead of manually managing tickets. This significantly lowers service delivery time and improves customer satisfaction.

Available at a cost that is well within government agencies’ IT budgets, Web Help Desk helps you save money and realize higher ROI.

 
Try Web Help Desk
  1. Download Web Help Desk and evaluate it yourself
  2. Fully functional for 30 days - no obligation
  3. Quick to download, easy to install, and simple to use
Download Free Trial

For Windows®, Linux®, and Mac OS® X

Ticketing Management Dashboard in Web Help Desk

 
 
  • NOAA
    "We were looking for a help desk solution that allowed us to run reports, track inventory and integrate purchase requests and Web Help Desk fit our requirement lists very well. The Web Help Desk team has been extremely knowledgeable and very responsive to our needs."

    Chad Webb
    NOAA (National Oceanic and Atmospheric Association)

  • NHS
    "What makes Web Help Desk ideal for our service is that the fact that it can be so easily adapted to meet our specific needs. It's extremely easy to use, and the support team is excellent."

    Emma Webb – Enquiries Manager
    NHS Evidence

  • Martha Stewart
    "We evaluated several products to manage our customer requests. Despite being a fraction of the cost of other solutions, Web Help Desk is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company."

    Dino Kotenoglou – Director of DSS
    Martha Stewart Living Omnimedia, Inc.

Additional Resources

White Paper: Understanding the Need for a Help Desk Solution Read Now »

White Paper: The Art of Organizing & Simplifying IT SupportRead Now »

Video: Web Help Desk Guided Tour Watch Now »

Blog Corner
  • 7 Habits of Highly Successful Help Desks. Read Blog »
  • Eliminating the Complexity of Service Request Management. Read Blog »
  • 5 Steps to Simplify Service Request & Ticketing Management. Read Blog »