FREMONT, CA — Web Help Desk, a leading provider of practical, flexible and comprehensive ITSM help desk software, announces out-of-the-box integration with JAMF Software’s Casper Suite & Recon Suite. The seamless integration delivers scheduled imports of hardware and software asset discovery data from Recon Suite to the Web Help Desk database, providing instant access to up-to-date asset data within the Web Help Desk browser-based interface.

This unique approach to out-of-the-box integration conserves IT budget resources by removing the need to purchase expensive, proprietary discovery modules from the help desk vendor. The availability of validated asset data directly within a service request ticket creates an efficient “one stop shop” for ITSM fulfillment.

The inclusion of JAMF Software integration into the application’s feature set solidifies Web Help Desk’s commitment to cross platform compatibility and vendor neutrality. Web Help Desk currently provides support for all modern web browsers, virtually any server-side operating system and most major databases. This flexibility allows organizations to maximize their existing infrastructure and provides peace of mind that any future infrastructure changes will not disrupt their Web Help Desk deployment.

“This hardware and software data is already available in your JAMF Software deployment. Why not make it easily accessible to your service desk tickets?” explained Terry Siddall, VP at Web Help Desk. “Having this asset information within the service request ticket makes perfect sense. Use the tools you already have!”

About Web Help Desk: 
The Web Help Desk software suite is the leading cross-platform service desk management solution for ITSM professionals who seek to simplify and automate their increasingly complex service environments. The extensive feature set of Web Help Desk addresses critical IT service areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, LDAP / AD Integration, and Change Management.