Features

 

More than just Help Desk

Software

 

 

SolarWinds Web Help Desk delivers power and simplicity. Check out this Quick Tour of the Web interface.

 

This short video shows how end users enjoy a simple interface to easily submit, review and customize Help Requests.


Service Requests

Have complete control over help desk ticketing by automatically converting emails to tickets, routing and assigning tickets to groups, defining action rules for automatic escalations based on business requirements and severity, and, most importantly, integrating your network and systems management software right into the help desk software. Learn More

Asset Management

Simplify asset management by automatically discovering assets spread across your network. Asssociate assets with end users or help desk tickets and track assets in different locations. Also, initiate remote control sessions with notebooks and servers at the click of a button. Learn More

Communication

Streamline the way you communicate and manage help desk tickets with two-way email correspondence. Get email notifications via SMS alerts on your mobile device, automate escalation processes and improve efficiency through customer satisfaction surveys. Learn More

Knowledge Base

Save time, money and overhead by enabling end users to resolve recurring and known IT problems using the robust Knowledge Base management. Segregate the Knowledge Base articles for external and internal audiences, and easily import existing Knowledge Base articles into Web Help Desk. Learn More

Ticket Integration

Easily integrate with network and systems management software. Automatically convert network performance, server availability and application issues into help desk tickets—all bi-directionally! Learn More