Asset Management

Hardware & Software

Manage both hardware and software and their client assignment; build parent/child relationships between assets to make tracking a snap. Enter asset purchase order information and let Web Help Desk calculate warranty and lease end dates. Define asset types, status, locations, manufacturers and models for simple tracking.

Software license deployment tracking — a must have. How many Word processor licenses does your organization own? How many does it need? Do you really need to order more for the new hires?

Web Help Desk offers a direct overview of software licensing distributions across your network, including how many license keys of a particular software are in the field versus ready for assignment. Built-in integrations with asset discovery solutions provide the capability to display complete software installations per asset.

Web Help Desk perfects the tracking of your hardware’s entire lifecycle. Move beyond the pitfalls and shortcomings of tracking your IT inventories manually. Eliminate the errors, time inefficienies, and opportunity costs that plague manual audits.

Web Help Desk’s comprehensive inventory database empowers you to keep IT assets compliant and on budget. Up-to-date and accurate audit data will be at your fingertips through features such as built-in integration to leading industry asset discovery tools, as well as an SQL mapper to integrate with your choice of asset discovery solutions. Your help desk will be more efficient and your purchasing decisions more informed.

Reservation Desk

Check In and Check Out loaner assets with ease. Rivaling the Dewey Decimal System, Web Help Desk’s Reservation Center allows end users to request a specific time and date range for asset check out. Maybe a teacher needs a rolling AV unit or an employee needs a laptop for a business trip. Easily prevent lost or stolen inventory with our overdue alert feature.

Incident History

Simplify hardware replacement research per asset. Web Help Desk provides a complete audit trail of service tickets associated to each asset. Assign an “Asset” during ITSM ticket generation, tagged as either an incident, problem, or service request. Each Asset then holds an extensible and searchable timeline and history. Visibility into the Asset’s health provides critical evidence for potentially expensive repairs or replacement plans.

Ticket history data can provide cost saving evidence, such as depicting a hard drive replacement instead of a full server replacement. Similarly ticket history data may help decision makers recognize that it is actually end user error contributing to the perception of a “troubled Asset.”

End User Ownership

Allow end users to link service requests with physical assets. Associating an ITSM ticket with an Asset is easy — Web Help Desk allows you to assign one or more people to a piece of hardware. When an ITSM ticket is created by either an end user having trouble or by IT personnel taking a call, a list of the end user’s assigned assets is revealed. This end user ownership feature promotes help desk efficiencies and cost saving business decisions throughout the entire asset lifecycle.

End User Ownership
Allow end users to link service requests with physical assets.
Screenshot Ownership Functionality

Asset Relationships

An asset is rarely a mutually exclusive, stand alone box of technology. Assets can have peripherals, software, parts, and connections with other assets. Establishing parent-child relationships between assets within Web Help Desk provides an distinct matrix of inputs and associations that can provide visibility into the entire ripple-effect impact that may be created from an incident with a single asset.

Warranty & Lease Alerts

Prevent unexpected expirations every time. Web Help Desk provides Warranty information at a glance. The Warranty Expiration Date is automatically calculated and email alerts are configured to ping management; providing ample time for making business decisions. Our Lease Expiration Date Alerts ensure that your budget proposals are encompassing and accurate.

The lease contract on a piece of hardware is due for renewal, but it slipped your mind for the budget. What now? Lease Expiration Date Alerts available in Web Help Desk ensure that your budget proposals are encompassing and accurate.

Asset Discovery Integrations

Automate your troubleshooting using hundreds of data points. Asset discovery data from any source can be scheduled to import regularly or on-demand into Web Help Desk, providing support professionals with critical, up-to-date information for efficient service request resolution.

Out of the box integration with popular Asset Discovery Solutions provide instant access to associating Asset data with ITSM ticketing data.

Apple Remote Desktop is the best way to manage the Mac computers on your network. Distribute software, provide real-time online help to end users.

Comprehensively assesses, deploys, and updates your servers, client computers, and devices across physical, virtual, and mobile environments.

Leading provider of firmware-embedded endpoint security and management for computers and mobile devices.

Client management for OS X and iOS, building upon a long-term commitment to integrate with and augment Apple technologies.

Remote Control Integrations

Start a remote control session directly from a trouble ticket. Web Help Desk simplifies IT administration by allowing you simple point-and-click access to your remote desktops, servers and notebooks. Now you can initiate remote screen-sharing sessions with your remote systems directly from the Web Help Desk Web-console.

Leverage remote control functionality for Windows®, Apple Mac OS X®, and Linux® systems
For initiating remote control sessions, Web Help Desk integrates with DameWare Mini Remote Control, Microsoft Windows Remote Desktop Protocol (RDP), Apple Remote Desktop (ARD), and a VNC URL protocol tool

Service Requests Communication