A common sense approach
Deploying ITIL does not have to be arduous, expensive, or restrictive.
Implementing Information Technology Infrastructure Library (ITIL®) best practices requires the right combination of technological automation and ITSM processes. Web Help Desk software naturally adheres. Get started
Go Mobile. Free your service desk with Web Help Desk. Empower your technicians with 24/7 access to critical customer service data using Web Help Desk’s mobile web application. Technicians can deliver exceptional customer service to their clients no matter their location — all from the palm of their hand. Whether away from their desk, in a meeting, or at a customer site, your team has the ability to change workload prioritization on the fly, with no surprises when they get back to their desk.
The versatile Web Help Desk web-app provides dynamic, real-time access to your service desk through the convenience of virtually any webkit enabled mobile device such as Microsoft® Windows Mobile®, RIM® Blackberry®, and Apple® iPhone® devices.
Web Help Desk Mobile™ is available in the iTunes® App Store. Web Help Desk Mobile supports push notifications of new and updated tickets.
You can also view a demo of the mobile version by typing bit.ly/whd-mobile into a browser on your smartphone. Try it now!