ITIL

A common sense approach

ITIL

Deploying ITIL does not have to be arduous, expensive, or restrictive.

Implementing Information Technology Infrastructure Library (ITIL®) best practices requires the right combination of technological automation and ITSM processes. Web Help Desk software naturally adheres. Get started

On-the-Go

Go Mobile. Free your service desk with Web Help Desk. Empower your technicians with 24/7 access to critical customer service data using Web Help Desk's mobile web application. Technicians can deliver exceptional customer service to their clients no matter their location — all from the palm of their hand. Whether away from their desk, in a meeting, or at a customer site, your team has the ability to change workload prioritization on the fly, with no surprises when they get back to their desk.

The versatile Web Help Desk web-app provides dynamic, real-time access to your service desk through the convenience of virtually any webkit enabled mobile device such as Microsoft ® Windows Mobile®, RIM® Blackberry®, and Apple® iPhone® devices.

Web Help Desk Mobile is available in the iTunes® App Store. Web Help Desk Mobile supports push notifications of new and updated tickets.

You can also view a demo of the mobile version by typing bit.ly/whd-mobile into a browser on your smartphone. Try it now!



Available in the app store

 

 
 

 

 
 

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