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Web Help Desk - No Assembly Required!

A sneak peek at Version 9.0

FREMONT, CA, February 9th 2008 – Web Help Desk, by MacsDesign Studio LLC, announced today that its flagship web-based service desk software would include, amongst many others, two new expanded features to its industry leading feature set. MacDesign also reported a 60% increase in its Web Help Desk customer base for 2007. With the release of Web Help Desk version 9.0, the company forecasts even stronger growth in 2008.

Setting up a help desk system has never been easier and with revolutionary new features set to release in Web Help Desk’s version 9.0 software in Q2 of 2008, you’ve never been closer to a perfect service desk application!

“Change Management with a robust, dynamic Approval Workflow and 3rd party Asset Discovery integration are huge additions to our framework,” says Vice President of Sales and Marketing, Terry Siddall. “As the ITIL framework is required more and more worldwide and the reliance of IT as the backbone of an organization increases, Web Help Desk continues to be one of the most aggressively developed solutions in the industry.”

Web Help Desk already offers a full suite of standard functions including; a 100% web based interface that is completely cross platform, one step connectivity with most database systems, intelligent business workflow for auto-assignment of tickets, LDAP synchronization, powerful customized reporting, 2-way email correspondence, automated SLA email reminders and ticket updates, built in knowledge base systems and even a fully integrated parts & billing feature.

An added benefit to the Web Help Desk is that it always installs feature complete, so there’s no need to research or purchase different modules. Installation is a quick and easy process and the support & development staff are top notch. A feature complete server demo can be downloaded from the Web Help Desk website for free, or simply explore the sample online demonstration environment. Grab a copy today and see why so many organizations around the world have already switched to Web Help Desk!

Web Help Desk is a powerful and proven web based application developed by MacsDesign Studio LLC, a company with a decade of experience in the help desk industry. Featured organizations using Web Help Desk include, Apple Inc., Time Warner, NASA, Sony Pictures Entertainment, Gold’s Gym, FileMaker, a vast array of Education organizations worldwide (K12 to Higher Education) and the United States Armed Forces. [A partial client list can be found on our clients page]

About MacsDesign Studio:

Founded in 1998 and based in Fremont, California, MacsDesign Studio LLC is comprised of web application developers specialising in Java enterprise web applications. More information regarding MacsDesign Studio LLC can be found at http://www.webhelpdesk.com.