Home : News

INDUSTRY LEADING WEB HELP DESK REPORTS 60% INCREASE IN CUSTOMER BASE FOR 2007

Implemented by leading education, enterprise and government organizations


FREMONT, CA, January 9, 2008 – MacsDesign Studio LLC, developer of the highly successful Web Help Desk IT Service Management (ITSM) software, reported a 60% increase in its Web Help Desk customer base for the calendar year of 2007.

“Web Help Desk has evolved into a product that we are really proud of and a great deal of that can be attributed to our customers' input,” said Jonathan Lew, President of MacsDesign Studio LLC. “The 60% increase is a significant one for us. I look forward to the continued success and the growth of Web Help Desk.”

Some key 2007 acquisitions include:

• US Department of Energy
• Gold's Gym International
• Burton Snowboards
• Crispin Porter + Bogusky
• National University of Ireland, Galway
• University of Georgia
• Cline, Davis & Mann
• University of St. Thomas
• Kempinski Hotels
• Level 3 Communications
• US Department of Veterans Affairs
• University of Florida

"We were looking for a help desk solution that allowed us to run reports, track inventory and integrate purchase requests and Web Help Desk fit our requirement lists very well," said Chad Webb, NOAA - NCDDC. "The Web Help Desk team has been extremely knowledgeable and very responsive to our needs."

The Web Help Desk was designed for the expanding service desk needs of non-profit and enterprise customers.

“The Cal Poly Pomona technology department needed a help desk solution that could support over 19 departments and manage more than 2000 assets. We needed a web-based help desk solution that could handle our volume,” said Glenn Franks, California State Polytechnic University, Pomona. “We chose Web Help Desk because it answered all our needs – web-based, lives on a variety of back-end databases and compatible with both Mac and PC.

Web Help Desk is built on an industry-standard Java™ foundation providing platform and database independence and scalability with built-in clustering support, while delivering a uniquely simple, intuitive and attractive user interface. Web Help Desk supports platforms including Mac OS X, Windows Server, Linux, and Solaris 8.

For pricing information and an online demo, visit us at http://www.webhelpdesk.com or call 1-877-943-0008.

About MacsDesign Studio:

Founded in 1998 and based in Fremont, California, MacsDesign Studio LLC is comprised of web application developers specializing in Java enterprise web applications. More information regarding MacsDesign Studio LLC can be found at http://www.webhelpdesk.com.