Online Help Desk

Simplify service request management with Web Help Desk

The help desk is an integral part of all IT organizations. Whether you are an MSP providing IT services to clients, or an enterprise managing your internal IT infrastructure, without a tracking system, IT pros have a hard time manually tracking and managing service requests. SolarWinds® Web Help Desk® is a completely Web-based interface that enables IT technicians and end-users to access the help desk from anywhere.

Benefits include:

  • Anywhere, anytime help desk availability from the Web.
  • Centralized ticketing and service request management.
  • Single console access to create, assign, escalate, manage, and report on IT tickets.
  • Integrated IT asset management, change management, and knowledge base.
  • Improved productivity and faster service delivery.

Web Help Desk

Centralized online help desk

  • Completely Web-based online help desk—access from anywhere.
  • Intuitive interface for IT technicians and end-users.
  • Available as on-premise software and hosted Cloud edition.
On-PremiseCloud Edition

Fully functional for 30 days

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Save time, cost, and effort

An automated online help desk lets you simplify all your ticketing management tasks. With a centralized interface for ticket reception, assignment, and management, you can stop using various channels of service request submission, such as email, phone, chat, face-to-face communication, etc. This helps you save a considerable amount of time and effort.

Web Help Desk® comes with intuitive ticketing dashboards, SLA management, and reporting. This enables you to stay on top of ticket statuses (time-consuming, recurring, escalated, etc.), and stay informed about delays. A built-in survey builder allows you to send automated survey questions to your customers when you close a ticket so you can easily evaluate customer satisfaction and technician performance.

Easy-to-Use and Affordable Online Help Desk

Web Help Desk – Centralized, Web-based Online Help Desk

How Web Help Desk can help

Web Help Desk® is an online help desk solution that allows you to centralize, streamline, and automate ticketing management tasks. In addition to ticketing, Web Help Desk simplifies IT asset management with automated asset discovery. The built-in knowledge base allows you to create a repository of FAQs for technicians and end-users.

Web Help Desk is available in two completely browser-based solutions: On-premise software and a hosted Cloud edition.


On-premise online help desk

Web Help Desk is available as an easy-to-use, on-premise software for internal hosting. You can download the software and install it on Windows®, Linux®, and Mac OS® X platforms. It is also available for virtual deployment on VMware® and Hyper-V® environments. The on-premises version lets you easily customize the software according to your IT requirements. It also supports integration with network management and remote support software.


Hosted online help desk (Cloud edition)

For companies that do not want to deploy a help desk software internally, Web Help Desk is available as a hosted version. This eliminates the need to download and install software. Web Help Desk is fully loaded and readily available online. Using a subscription-based licensing model, the hosted version reduces upfront costs and software maintenance expenses. Try the hosted version free for 30 days!