Small Business Help Desk Software


Faster Time-to-Resolution
Faster Time-to-Resolution
Faster Time-to-Resolution
Improved Operational Efficiency
Faster Time-to-Resolution
Higher Customer Satisfaction

One of the main areas of focus for any small business IT department is to reduce operational costs while ensuring the best IT services, customer support, and infrastructure performance. Your help desk software plays a key role in addressing the operational and management challenges of resource-constrained IT teams in small organizations. Help desk software enables your IT admins and support staff to efficiently organize and streamline trouble tickets so they can focus their time and efforts on actual problem resolution and customer support.

Web Help Desk

Fully Integrated Ticketing & IT Asset Management Software for SMBs

  • Save time and manual labor with task automation
  • Streamline help desk processes and optimize resource costs
  • Simple to deploy and easy to use, with higher ROI
Download Free Trial

Fully Functional for 30 Days

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The Help Desk Challenge for SMBs

The primary challenges small businesses face in employing a help desk software to simplify IT service and support process are:

  1. Help desk software is complex and time-consuming to use
  2. It is hard to measure the performance and efficiency of help desk staff
  3. Insufficient automation, resulting in a lot of time wasted on routine, basic, and repetitive tasks
  4. Inability to correlate IT asset information with trouble tickets
  5. Lack of flexibility and configuration options to customize ticket forms and management interfaces
Another challenge for your SMB is selecting a help desk solution that includes all the features and capabilities your organization needs without paying for a lot of non-essential functionality that skyrockets the price of the help desk product.


Cost-Effective IT Service Management for Smaller Support Teams

In a small organization, your IT staff might wear multiple hats for system administration, network administration, and help desk support. It can often get chaotic when you spend more time receiving, logging, and tracking trouble tickets than actually resolving them. A key objective for a small business help desk solution is to simplify ticket creation and management and automate recurring tasks, allowing you to deliver effective IT service without having to spend a lot of money on staffing for process management and task execution.

What are the Cost Benefits of Using an Efficient Help Desk Software?

  1. Cuts costs of adding more help desk staff
  2. Improves the productivity of help desk staff who can resolve more tickets in less time, which results in operational cost savings
  3. Faster time-to-resolution helps you meet SLAs, which saves money on dealing with SLA breaches and penalties
  4. Greater ROI from your help desk software
Web Help Desk to the Rescue

Web Help Desk® fits the help desk needs of organizations of all sizes. No matter how small or large your business, workforce, or customer base is, Web Help Desk allows you to centrally manage ticketing, automate processes, and achieve faster time to resolution.

What You Get
  • Ticketing Management
  • IT Asset Management
  • Knowledge Base
  • IT Change Management
  • SLA Management
  • Help Desk Reporting
What It Does
  • Simplify
  • Centralize
  • Organize
  • Automate
  • Streamline
Why It Matters to SMBs
  • Easy to use
  • Affordable
  • Web-based
  • On-premises software
  • High ROI
Try Web Help Desk
  1. Download Web Help Desk and evaluate it yourself
  2. Fully functional for 30 days - no obligation
  3. Quick to download, easy to install, and simple to use
Download Free Trial

For Windows®, Linux®, and Mac OS® X

Ticketing Management Dashboard in Small Business Help Desk Software

Ticketing Management Dashboard in Web Help Desk

  • Mac Fusion
    "Deployment was a snap. Our techs love it and more importantly so do our clients. Best of all, the developers are amazingly responsive to not only emails but also feature requests. Absolutely love this app. Keep up the kick ass work!"

    Kevin Halpin
    Mac Fusion

  • Straughn Group
    "I just wanted to express my sincere thanks for the Web Help Desk. This has been the best thing I've ever done for my company in the past 14 years of its existence. All I can say is WOW!"

    Chuck Straughn
    Straughn Group

  • Caledonian Alloys
    "After trialing several helpdesk solutions we settled with Web Help Desk which has proved far and away the best solution to our global IT support needs. Highly customisable, intuitive interface, very well thought out, superb support - great feedback from our techs and users alike. Highly recommended!"

    Roddy Campbell - Group IT Manager
    Caledonian Alloys Limited

Additional Resources
White Paper

White Paper: Understanding the Need for a Help Desk Solution Read Now »

White Paper

White Paper: The Art of Organizing & Simplifying IT Support Read Now »


Video: Web Help Desk Guided Tour Watch Video »

Blog Corner
  • Top 5 Customer Support Tips for SMBs. Read Blog »
  • 7 Habits of Highly Successful Help Desks. Read Blog »
  • 5 Steps to Simplify Service Request & Ticketing Management. Read Blog »