Web Help Desk System Requirements

Web Help Desk® supports installation on Windows®, Linux® and Mac OS® X platforms. Web Help Desk is licensed only by the number of IT technician logins, and supports unlimited help desk end-user logins and managed IT assets.

CPU Dual Core, 2.0 GHz or faster
Memory 3 GB (Add 1 GB for every 10 additional technicians)
Hard Drive 20 GB
Operating System Licensed Version supported on:
  • Windows Server® 2003 (32/64-bit), Windows Server 2008 (32/64-bit), Windows Server 2008 R2 (64-bit), Windows Server 2012 (64-bit), Windows Server 2012 R2 (64-bit)
  • Mac OS® X 10.8 through 10.10, iOS® and Mobile iOS 5 through 8
  • CentOS™ 6.5 (32/64-bit)
  • Red Hat® Linux® 6.5 (32/64-bit)
  • Fedora® 20 (32/64-bit)
Web Help Desk virtual appliance deployment supported on: VMware® vSphere® and Microsoft® Hyper-V®.
Free Trial/Evaluation Version also supported on: Windows® XP, Windows Vista®, Windows 7, 8, 8.1 (32/64-bit)
Database Web Help Desk uses an embedded PostgreSQL® database as its standard database.
Web Help Desk also supports the following external databases:
  • MySQL® 5.6 and 5.74
  • Microsoft SQL Server® 2008, 2012 and 2014
  • PostgreSQL 9.2, 9.3.2 and 9.4


  • DameWare Remote Support (DRS)
  • SolarWinds Network Performance Monitor (NPM)
  • SolarWinds Server & Application Monitor (SAM)
  • SolarWinds Network Configuration Manager (NCM)