Ticketing System Software
Simplify & Automate Incident Management with Web Help Desk®
A ticketing system streamlines, centralizes and manages all your IT tickets. Take email requests and transform them into service tickets automatically. From the initial ticket request and creation to resolution and closure ticketing system software helps you through every stage.
Benefits of a Help Desk Ticketing System
A ticketing system allows you to automate ticket assignment, routing, and escalation to the right agent at the right time. Save time and manual effort for the help desk team, and improve help desk agent productivity. A ticketing system or help desk software enables you to:
- Link associated issues in Parent-Child relationships
- Automate ticket assignment, routing and escalation to the right agent, at the right time
- Associate tickets and assets to track asset service history and trends
- Create reports for ticket status and technician performance
Web Help Desk
Fully Integrated Help Desk Ticketing System Software
- Simplify Incident management via help desk Web interface & email
- Easily customize change approval workflows
- Associate parent-child incidents and problems for easier management
Gain Insight with Simple Easy-To-Use Ticketing Dashboards
Web Help Desk® Simplifies Ticket Management
Web Help Desk lets you create Parent-child ticket relationships, allowing for the nesting of related incidents and problems for improved organization, tracking and quick reference. Upon closure the parent ticket automatically closes the corresponding child tickets, and sends out appropriate notifications to key parties. In addition, end-users and assets can also be associated to Incident and Problem tickets, allowing for historical tracking of all service requests tickets for a given asset or end-user. Learn how to effectively manage IT service requests »
Convert Network Node Failure Issues into Help Desk Tickets
Web Help Desk is a ticketing system that integrates directly with SolarWinds network management and server monitoring software to:
- Convert node performance issues in network & systems management software directly into service tickets
- Simplify network trouble ticket resolution by receiving network & server node alerts in Web Help Desk
Ticketing System Integration with Network Management Software
Help Desk Reporting & Performance Monitoring
The Web Help Desk ticketing system from SolarWinds offers a built-in reporting engine to measure key performance metrics complete with charts.
- Generate reports on technician performance and customer satisfaction indicators
- Generate reports on ticket status, alerts, and issue resolutions
- Schedule reports to generate daily, weekly, monthly, yearly, or on a specific date and time.
All reports are customizable and you can easily create new reports according to your requirements. Additionally, Web Help Desk allows you to schedule automatic delivery reports via email.
Web Help Desk KPI Reporting
Give It a Try
Try Web Help Desk for 30 days—no obligation. Test drive fully functional software and start simplifying help desk tasks today.
Save Time. Our tools are easy to use and with our simple wizard interface and quick DIY deployment, you’ll be up and running in less than an hour.
More Web Help Desk Features