Web Help Desk Cloud Edition

Web Help Desk Cloud Edition gives you access to many of the award-winning help desk management features available in the on-premise version without the hassle of internal hosting.

On-premise or Cloud Edition: Which is right for you?

Choosing the Cloud Edition of Web Help Desk can reduce costs associated with internal hosting and make managing and maintaining your deployment much easier. With the Cloud Edition, you can expect:

  • Lower hardware costs
  • Lower maintenance costs
  • Easy accessibility from anywhere

Cloud Edition

Hosted help desk ticketing system software

  • Incident & service request management
  • Easy-to-use and configure for your help desk needs
BEGIN FREE TRIAL

Fully functional for 30 days

 

Decide which version is best for your organization

 
What is important to you? On-premise Cloud Edition

Lower up-front costs

 

Lower total cost of ownership

 

Predictable monthly/annual costs

Lower hardware costs associated with your help desk

 

Contract-based uptime and availability

 

Access to all Web Help Desk features

 

Remote support software integration

 

 

On-premise or Cloud Edition: Feature comparison

 
Features On-premise Cloud Edition

Incident & service requests management

IT asset management

Change management

Knowledge base & FAQ

End-user & client surveys

Dashboard

 

Task scheduling & management

Billing & invoicing

SLA management

Remote support integration

 

 

ON-PREMISE FREE TRIAL

CLOUD EDITION FREE TRIAL