FREMONT, CA, February 7, 2010 – MacsDesign Studio LLC, developer of the highly successful Web Help Desk IT Service Management (ITSM) software, reported a greater than 50% increase in net revenue for the calendar year of 2010.

“Web Help Desk continues to be an industry leader in the realm of ITSM, and a much of the solution’s features and benefits can be attributed to our customers’ input,” said Terry Siddall, VP at Web Help Desk. “The better than 50% increase is a significant one during yet another economically troubled year. We look forward to assisting organizations with the implementation of our cost effective, efficiency gaining ITSM solution.”

The Web Help Desk software suite is the leading cross-platform service desk management solution for ITSM professionals who seek to simplify and automate their increasingly complex service environments. The extensive feature set of Web Help Desk addresses critical IT service areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, LDAP / AD Integration, and Change Management.