FREMONT, CA, February 10, 2010 – MacsDesign Studio LLC, developer of the highly successful Web Help Desk IT Service Management (ITSM) software, reported a 75% increase in net revenue for the calendar year of 2009.

“Web Help Desk continues to be an industry leader in the realm of ITSM, and a much of the solution’s features and benefits can be attributed to our customers’ input,” said Terry Siddall, VP at Web Help Desk. “The 75% increase is a significant one during these economic times. I look forward to offering such an efficiency generating solution throughout next year.”

Some key GLOBAL 2009 customer acquisitions include:

• Martha Stewart Living Omnimedia, Inc.
• NHS Evidence NICE
• Isle of Man Department of Education
• Largo Exports Limited
• SERVICEPLAN group for innovative communication

“We evaluated several products to manage our customer requests. Despite being a fraction of the cost of other solutions, Web Help Desk is a really effective product that is easy to manage and implement”, said Dino Kotenoglou, Director of DSS at Martha Stewart Living Omnimedia, Inc.  “It provides many powerful features that are benefiting our company.”

The Web Help Desk was designed for the expanding service desk needs of non-profit and enterprise customers.

“Web Help Desk in combination with Absolute Manage [formerly LANrev] is the winning-team for a modern IT-department like ours which has the challenge to support both Mac- and PC-clients”, said Manuel Miseré, Head of IT at SERVICEPLAN.  “It is so customisable and has such an intuitive interface that it fits our needs perfectly. With Web Help Desk we have one solution for support, billing, part-management etc. – the feature list is just self-explanatory. All this in combination with the excellent support – a must have!”

The Web Help Desk software suite is the leading cross-platform service desk management solution for ITSM professionals who seek to simplify and automate their increasingly complex service environments. The extensive feature set of Web Help Desk addresses critical IT service areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, LDAP / AD Integration, and Change Management.