From the moment a help desk ticket enters your queue, you’re not just judged on your ability to resolve the issue, but also how fast you can make that happen. That’s where a service management tool can make all the difference.
With Web Help Desk, you no longer have to worry about manual ticket generation and the hassle of individually routing each ticket. Incident creation, technician task assignment, SLA alerts, escalations, and tracking every step of the response process—all of this happens automatically. That way, you can close tickets efficiently, help put end-users back in business, and restore productivity—which might even make management smile.
I just wanted to express my sincere thanks to Web Help Desk. This has been the best thing I've ever done for my company in the past 14 years of its existence. All I can say is WOW!
At a fraction of the cost of other solutions, Web Help Desk is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company.
What makes Web Help Desk ideal for our service is that it can be so easily adapted to meet our specific needs. It's extremely easy to use, and the support team is excellent.
Web Help Desk has proved far and away the best solution to our global IT support needs. Highly customizable, intuitive interface, very well thought out, superb support—great feedback from our techs and users alike. Highly recommended!