Introducing SolarWinds Service Desk. Learn More about our new cloud-based, ITIL-ready service management experience.

Resolve service desk issues and help to make people happy, faster.

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Resolve service desk issues and help to make people happy, faster.

From the moment a help desk ticket enters your queue, you’re not just judged on your ability to resolve the issue, but also how fast you can make that happen. That’s where a service management tool can make all the difference.

With Web Help Desk, you no longer have to worry about manual ticket generation and the hassle of individually routing each ticket. Incident creation, technician task assignment, SLA alerts, escalations, and tracking every step of the response process—all of this happens automatically. That way, you can close tickets efficiently, help put end-users back in business, and restore productivity—which might even make management smile.

Implement and automate ITIL best practices.

Ticket management system to automate help desk support

Implement and automate ITIL best practices.

Web Help Desk software provides a common sense approach to implementing Information Technology Infrastructure Library (ITIL) best practices and gives you a flexible and easy-to-use solution to simplify IT service management. By automating help desk ticket assignment, routing, and escalation, workflows can become more efficient, which can help you to exceed business needs. By tracking service desk delivery and continually improving end-user support, you can go beyond just meeting SLAs and have a positive impact on end-user satisfaction.

Helping end-users help themselves—that helps you.

Customer support software

Helping end-users help themselves—that helps you.

The centralized knowledge base management function of Web Help Desk allows you to create FAQ articles and build an internal knowledge repository, enabling help desk technicians and IT staff to consolidate and share content. By promoting self-service and providing end-users with relevant articles and FAQs, you can improve time to resolution and say goodbye to tickets that don’t belong in your queue. And who doesn’t like problems that fix themselves?

Web Help Desk is an industry favorite. Hands down.

I just wanted to express my sincere thanks to Web Help Desk. This has been the best thing I've ever done for my company in the past 14 years of its existence. All I can say is WOW!

Chuck Straughn
Straughn Group

At a fraction of the cost of other solutions, Web Help Desk is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company.

Dino Kotenoglou
Director of DSS
Martha Stewart Living Omnimedia, Inc.

What makes Web Help Desk ideal for our service is that it can be so easily adapted to meet our specific needs. It's extremely easy to use, and the support team is excellent.

Emma Webb
Enquiries Manager
NHS Evidence

Web Help Desk has proved far and away the best solution to our global IT support needs. Highly customizable, intuitive interface, very well thought out, superb support—great feedback from our techs and users alike. Highly recommended!

Roddy Campbell
Group IT Manager
Caledonian Alloys Limited

Streamline IT service management from request to resolution.

Make it happen with Web Help Desk.

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