With intuitive Web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.
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Simplify help desk ticketing management tasks from service request creation to resolution using Web Help Desk software.
Automate and schedule discovery of hardware and software assets in your IT infrastructure.
Make your IT change management process easier with automated & customizable change approval workflows, email approval, change advisory board for panel voting, and reminders.
Leverage Web Help Desk software’s built-in knowledge base for creating FAQ articles and tool tips to present self-resolution options to end-users during service request creation.
Monitor performance of IT technicians with built-in reporting tools and intuitive charts. Track ticket status and customer support needs.
DIRECTOR OF DSS AT MARTHA STEWART LIVING OMNIMEDIA, INC.
ENQUIRIES MANAGER AT NHS EVIDENCE
GROUP IT MANAGER AT CALEDONIAN ALLOYS LIMITED