Compare SolarWinds Web Help Desk and SolarWinds Service Desk to find the right fit for you.

SolarWinds has an ITSM product to meet almost anyone's needs – from on-premises IT ticketing support to SaaS-based, ITIL-ready service management that can scale to serve even the most mature businesses.


Two IT Service Management options to fit your needs.
ON-PREMISES SOLUTION
Web Help Desk
  • Simplified IT help desk processes from service request creation to resolution
  • Automated ticketing management with rule-based routing and escalation, real-time tracking, and alerts
  • IT asset management for tracking and managing the lifecycle of hardware and software assets
  • Built-in knowledge base for self-resolution of issues, and automation of change management
CLOUD-BASED SOLUTION
Service Desk
  • Full ITIL suite for incident, problem, change, and release management.
  • Service catalog to streamline workflows and automate repetitive service requests.
  • Cutting-edge UI and continuous release cycle to ensure the most up-to-date experience.
  • AI-powered suggestions encourage self-service and quickly connect users to their needs.
START FREE TRIAL Fully Functional for 30 Days

SolarWinds ITSM solutions are an industry favorite. Hands down.

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