Graphical interface is designed to make the configuration process less tedious and much quicker.
Modern browsers or WebKit-supported mobile devices are supported.
Convenient real-time access to Web Help Desk via WebKit-enabled mobile devices.
Integrate easily with third-party applications through our RESTful API.
Designed to enhance security and help you meet regulatory compliance requirements.
Enjoy ease of configuration through simple to understand, point-and-click configuration. There is no need to write superfluous code or linkage scripts in the Web Help Desk® software because virtually all configuration is available to you directly from the web-based user interface.
Modern browsers or WebKit-supported mobile devices are supported by Web Help Desk. You can access all Web Help Desk features with only an internet connection and browser.
What do my end-users need? Nothing more than a modern web browser. No Flash. No Java applets. Just pure and simple web access.
The versatile Web Help Desk web app provides dynamic, real-time access to your service desk through the convenience of virtually any WebKit-enabled mobile device such as Microsoft Windows Mobile, RIM Blackberry, and Apple iPhone devices.
Additionally, the native Apple iPhone application Web Help Desk Mobile is available in the iTunes App Store. Web Help Desk Mobile extends the mobile web interface of Web Help Desk to support push notifications for new and updated tickets.
Web Help Desk APIs offer multiple methods of integrating and extending your Web Help Desk functionality. Integrate easily with third-party applications through our RESTful API. Transactions can be formatted in JSON or XML. The Mail API offers seamless integrations through your current and common IMAP, POP, Exchange Web Services (EWS), and SMTP configurations.
Try SolarWinds Service Desk for more functionality in asset and service management.
Full ITIL suite (incident, problem, change, release) paired with customizable automation
Automated asset discovery with integrated CMDB for real-time impact on technology and services
Powerful service catalog workflow engine and a user-friendly service portal