The ratio of IT staff to students and faculty coupled with budget constraints can greatly impact service request delivery and quality.
School systems, software, and the bring your own device (BYOD) burden of students and staff require broader monitoring and deeper IT staff skill sets.
Lack of a centralized ticket management system in educational institutions can lead to slower response times, ticket errors, missed tickets, and unhappy end-users.
Save time and money by enabling IT staff and end-users to resolve recurring and known IT issues on their own.
Import end-user information from one or more Active Directory (AD) or LDAP servers.
Keep IT asset details in one place with integrated asset discovery, management, and tracking.
Gain deeper insights into performance and trends and improve communication with a centralized dashboard.
Improve productivity and resolution times with automated ticket assignment, routing, and escalation.
Systems Administrator at Our World Neighborhood Charter School