WEB HELP DESK - COST-EFFECTIVE & SCALABLE FOR ENTERPRISES
Support centers at enterprises need an IT help desk system that blends well with the existing IT service management framework, provides the flexibility to customize according to specific workflows and support requirements, and scales to meet the growing IT support needs of an ever-increasing customer base, IT workforce, and distributed network setup.
Not wanting to be bound by the limitations of legacy ticketing systems, enterprises look for higher levels of help desk system customization using functionality that allows them to align their support objectives with their organizational goals.
For growing enterprises, free and home-grown help desk tools are not sufficient or even practical. Enterprises need a help desk software with full-scale service management functionality that is not too pricey—and not too basic. Being the right-fit is what matters.
Enterprise-Class Service Desk Software
According to a bill passed by the US Government in 2011, there is a definitive need for continuous improvement among government agencies to ensure competent and efficient customer support. The bill, named Executive Order 13571 - Streamlining Service Delivery and Improving Customer Service, stresses that government organizations must strive to meet or exceed the rising expectations for quality customer service.
To meet the guidelines outlined in the bill, a main objective of government entities is to identify ways to use innovative technologies to lower costs and reduce service delivery times while improving the customer experience.
Web Help Desk® is not just another help desk tool. It’s a fully-integrated ticketing and IT asset management solution that provides the level of simplicity and automation that enterprise IT teams need to integrate service management into their core IT operations. With the capability to support expanding IT infrastructures, customers, and assets, Web Help Desk delivers high performance at an affordable price.
Web Help Desk Feature Highlights for Enterprises
Web Help Desk offers more for less without compromising on scalability and security!
Web Help Desk® is a customer support software that allows agencies to seamlessly bridge the gap between customers and support teams. Web Help Desk offers a Web-based, central solution that is intuitive and user-friendly for both support teams and end-users.
Eliminating the need to use complex workarounds such as spreadsheets and email, Web Help Desk’s automated ticketing functionality saves a considerable amount of time for IT pros. You can now focus on actual issue resolution instead of manually managing tickets. This significantly lowers service delivery time and improves customer satisfaction.
Available at a cost that is well within government agencies’ IT budgets, Web Help Desk helps you save money and realize higher ROI.
Deployed in your own datacenter, Web Help Desk software ensures that you control your data and deployment configurations. You can install Web Help Desk on Windows®, Linux® and Mac OS® X platforms.
Web Help Desk integrates with network management, server monitoring, and network configuration management systems, providing enterprises with the framework to integrate their help desk with IT infrastructure management. This functionality allows tickets to be automatically created when there are node failure issues in network and server monitoring software.
Web Help Desk offers an affordable, flexible licensing model. Organizations choose how many licenses they need based on the number of IT staff using the help desk. Web Help Desk delivers the scalability needed for high performance and quality support without any restriction on the number of IT assets and supported end-users.