Paid vs. Free Help Desk Software Features
If you’re looking to organize and streamline the way you handle service requests, there’s never been a better time to try SolarWinds® Web Help Desk® (WHD) Free Edition. With this free help desk solution, your technicians can gain access to useful integrations, including tools to help manage your service-level agreements (SLAs). WHD lets you set date-specific alerts for imminent renewal deadlines so you can avoid SLA breaches. The free version of Web Help Desk also includes Active Directory synchronization and account management, facilitating improved organization and security.
Additionally, this free help desk tool is built to support end users and technicians by offering extensive knowledge base features. This built-in FAQ can help end users find answers to common questions and resolve incidents on their own, minimizing service requests and allowing your support team to focus on more serious incidents.
By trialing Web Help Desk Free Edition, you won’t just experience the difference it can make—you’ll be able to measure the potential ROI making the switch can provide thanks to the tool’s performance reporting feature. This feature enables you to easily report on help desk efficiency and technician performance to ensure SolarWinds Web Help Desk is helping you meet your goals.
SolarWinds WHD also offers the key features every company needs for effective ticket management. Web Help Desk Free Edition is best suited for smaller organizations with fewer assets and end users to manage. Larger organizations should consider SolarWinds Web Help Desk Full Edition, which is built to deliver even greater convenience, automation, and ease of use.
The paid help desk software solution can offer your organization comprehensive, enterprise-grade help desk capabilities. Web Help Desk Full Edition is designed to provide all the features of the free help desk tool and an additional suite of services capable of transforming and improving your help desk operations. This includes more robust automation capabilities, IT asset discovery to help streamline workloads, change management tools, and billing and inventory management to help ensure your help desk processes are transparent, accurate, and under control.
Download a Free Help Desk Trial to Experience the Difference
After using Web Help Desk, you’ll see just how straightforward the service desk process can be. Your end users will enjoy more robust resources and faster resolution, and your technicians will enjoy a range of features designed for streamlined ticket management and comprehensive asset visibility.
If you’re looking for an enterprise-grade help desk solution, download a fully functional, 14-day free trial of SolarWinds Web Help Desk Full Edition. See how its suite of tools can help take your help desk operations to the next level.