Web Help Desk Free Edition Simplicity and automation to streamline help desk ticketing and incident management
Manage all end-user trouble tickets and track service request lifecycle, from ticket creation to resolution, from one centralized help desk management web interface.
Key Features
- Intuitive service request and self-service portal for end-users
- Automated ticket routing and assignment based on your needs
- Active Directory and LDAP authentication
- Available for Windows, Linux, and Mac
- One technician login: No expiration, no obligation
Automate and simplify your ticketing management tasks.
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Want more automation and IT asset management capabilities?
Download SolarWinds Web Help Desk Full Edition.
Features
Features |
Web Help Desk
Starts at $700
|
Web Help Desk Free Edition
100% Free
|
|---|---|---|
| Ticketing management | ||
| Incident and problem management | ||
| SLA management | ||
| Help Desk performance reporting | ||
| AD and LDAP synchronization and account management | ||
| Built-in knowledge base | ||
| Help Desk task automation | ||
| Automated IT asset discovery | ||
| Asset-to-ticket association | ||
| Change management and change approval process | ||
| Customer survey for help desk feedback | ||
| Purchase order management | ||
| Parts and inventory management | ||
| Billing management | ||
| Integration with remote support and remote control software | ||
Full Featured Product
Web Help Desk
14 DAY FREE TRIAL
Fully functional, free trial
EMAIL LINK TO FREE TRIAL
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Web Help Desk Free Ticketing System
Not quite ready for all this power, but still want SolarWinds award-winning software on your machine?
Email Link to Free Tool