Web Help Desk Free Edition Simplicity and automation to streamline help desk ticketing and incident management

Manage all end-user trouble tickets and track service request lifecycle, from ticket creation to resolution, from one centralized help desk management web interface.

Key Features
  • Intuitive service request and self-service portal for end-users
  • Automated ticket routing and assignment based on your needs
  • Active Directory and LDAP authentication
  • Available for Windows, Linux, and Mac
  • One technician login: No expiration, no obligation

Automate and simplify your ticketing management tasks.

Get the free tool!

Want more automation and IT asset management capabilities?
Download SolarWinds Web Help Desk Full Edition.
Web Help Desk Free Edition 100% Free
Web Help Desk Starts at $700
Ticketing management
Incident and problem management
SLA management
Help Desk performance reporting
AD and LDAP synchronization and account management
Built-in knowledge base
Help Desk task automation
Automated IT asset discovery
Asset-to-ticket association
Change management and change approval process
Customer survey for help desk feedback
Purchase order management
Parts and inventory management
Billing management
Integration with remote support and remote control software
Web Help Desk Free Ticketing System Not quite ready for all this power, but still want SolarWinds award-winning software on your machine? Email Link to Free Tool
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