What to Look for in Free Help Desk Software?
If you are looking for a free ticketing system, make sure the help desk software is easy to use and does not offer any restrictions on the number of end-users supported. With regards to functionality, here are the top 5 features to look for while downloading a free help desk software.
Leveraging all these features of a service desk software, you can considerably reduce the time and manual effort spent on ticketing management. With a centralized and Web-based platform to manage service requests, you can focus your time on actual issue resolution and achieve higher levels of support productivity and output.
Free help desk software from Web Help Desk simplifies ticketing management, helps automate help desk tasks, and saves a ton of time for the IT technician. From one single, centralized help desk management web interface, you can now manage all end-user trouble tickets and track service request lifecycle from ticket creation to resolution.
Web Help Desk includes a built-in extensive, searchable, and easy-to-use knowledge base. IT Technicians can create FAQ articles and let Web Help Desk display them to your help desk end-users as they enter their service requests into the Web portal. This allows you to promote self-resolution options for your end-users and help reduce the number of in-bound service requests.
Prevent your SLAs from falling through the cracks. Whether your team is outlasting the SLA clock or awaiting an end user’s response, Web Help Desk free ticketing system tracks service ticket lifespan from cradle to grave. Key performance indicators and custom reports allow you to pinpoint bottlenecks, promoting efficiency and automation.
Web Help Desk free help desk software provides as easy-to-use platform to communicate with your help desk end-users. Benefit from two-way email correspondence between technician and customers, prompt email & SMS alerts, and escalations.
Two-Way email correspondence integration:
With the help of built-in help desk reporting engine in free help desk software, you can monitor technician performance, ticket status and service fulfilment indicators.
Free help desk ticketing system allows you to establish seamless communication and a simple interaction platform between the customers who are requesting IT service and the IT practitioners who are supporting end-users and fulfilling the service request.
A free ticketing system centralizes the channel for receiving IT service requests via an interactive web portal. IT teams can benefit from avoiding the use of disparate sources such as chat, phone, email and in-person discussions for customer communication. Once the request is logged in the ticketing system, IT pros communicate back to the end-user with acknowledgement and update ticket fulfilment progress including technician assignment and expected request fulfilment date/time. Free help desk software also converts inbound service requests via email into help desk tickets in the ticketing system.
Web Help Desk offers a free service desk that is extremely easy to use and available for free download. Offering simplicity and automation for ticketing management and a built-in knowledge base, the on-premise help desk software is free forever. There are no ads or expiration. You can also download and try the full version of Web Help Desk which offers additional features in comparison to the free version. See feature comparison below.
|Web Help Desk Features||Free Version||Full Version|
|Incident & Problem Management|
|Help Desk Performance Reporting|
|AD & LDAP Synchronization & Account Management|
|Built-In Knowledge Base|
|Help Desk Task Automation|
|Automated IT Asset Discovery|
|Change Management & Change Approval Process|
|Customer Survey for Help Desk Feedback|
|Purchase Order Management|
|Parts & Billing Management|
|Integration with Remote Support & Remote Control Software|
|Integration with Network & Systems Management Software|
|Licensing||100% Free; For one technician login.||Starts at $700 per technician. No monthly fees, support unlimited end-users|
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