Free Help Desk Software

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100% free

  1. Download FREE Help Desk Software from Web Help Desk®

    Easy-to-Use, Feature-Rich, and Intuitive Free Ticketing System!

    What to Look for in Free Help Desk Software?
    If you are looking for a free ticketing system, make sure the help desk software is easy to use and does not offer any restrictions on the number of end-users supported. With regards to functionality, here are the top 5 features to look for while downloading a free help desk software.

    Leveraging all these features of a service desk software, you can considerably reduce the time and manual effort spent on ticketing management. With a centralized and Web-based platform to manage service requests, you can focus your time on actual issue resolution and achieve higher levels of support productivity and output.

  2. Ticketing Management

    Free help desk software from Web Help Desk simplifies ticketing management, helps automate help desk tasks, and saves a ton of time for IT technicians and support staff. From one single, centralized help desk management web interface, you can now manage all end-user trouble tickets and track service request lifecycle from ticket creation to resolution.

    • Ticket management for issue tracking and service request fulfilment
    • Intuitive service request & self-service portal for end-users
    • Automatic email-to-ticket conversion (including attachments)
    • Automated ticket routing & assignment based on technician's skill set, availability, location, department, & work load
    • Load balancing of ticket assignment
    • Parent/child relationships: Link “Incidents" to “Problem" ticket
    • Quick ticket creation templates
    • Bulk Ticket Updates
    • Unlimited user-defined fields for dynamic ticket forms
    • Configure multiple inbound email addresses
    • Import Tickets (CSV or TSV)
    • Export Tickets (TSV or PDF, built-in PDF generator)
    • Active Directory® & LDAP synchronization

  3. Knowledge Base Management

    Web Help Desk includes a built-in extensive, searchable, and easy-to-use knowledge base. IT Technicians can create FAQ articles and let Web Help Desk display them to your help desk end-users as they enter their service requests into the Web portal. This allows you to promote self-resolution options for your end-users and help reduce the number of in-bound service requests.

    • Service guidance – related FAQs & tool tips
    • File attachments and rich text with hyperlinks
    • One-click knowledge base article creation
    • Approval management for knowledge base manager
    • Distinguish FAQ access for customers and technicians
    • Nested category and keyword-based search criteria
    • Import FAQs (CSV or TSV)

  4. SLA Management

    Prevent your SLAs from falling through the cracks. Whether your team is outlasting the SLA clock or awaiting an end user’s response, Web Help Desk free ticketing system tracks service ticket lifespan from cradle to grave. Key performance indicators and custom reports allow you to pinpoint bottlenecks, promoting efficiency and automation.

    • Custom alerts as SLA breach approaches
    • SLA escalation email notifications and color alerts
    • SLA reminder escalation email notifications
    • Non-SLA impacting ticket status configuration
    • Time tracking throughout ticket life-cycle

  5. Email Ticketing System

    Web Help Desk free help desk software provides as easy-to-use platform to communicate with your help desk end-users. Benefit from two-way email correspondence between technician and customers, prompt email & SMS alerts, and escalations.

    Two-Way email correspondence integration:

    • Add ticket note directly from email
    • Change ticket status from email
    • Reassign ticket directly from email
    • Email to ticket conversion (including attachments)
    • Email and SMS text message notifications
    • Configure multiple inbound email addresses
    • Customize email and SMS messages

  6. Help Desk Performance Reporting

    With the help of built-in help desk reporting engine in free help desk software, you can monitor technician performance, ticket status and service fulfilment indicators.

    • Report Writer helps generate intuitive charts and graphs
    • Monitor technician performance with reports and identify bottlenecks
    • Automate and schedule delivery of reports via email
    • Export Reports (TSV or PDF, built-in PDF generator)

Seamless Communication between Customers & Service Team with Free Help Desk Software

Free help desk ticketing system allows you to establish seamless communication and a simple interaction platform between the customers who are requesting IT service and the IT practitioners who are supporting end-users and fulfilling the service request.

A free ticketing system centralizes the channel for receiving IT service requests via an interactive web portal. IT teams can benefit from avoiding the use of disparate sources such as chat, phone, email and in-person discussions for customer communication. Once the request is logged in the ticketing system, IT pros communicate back to the end-user with acknowledgement and update ticket fulfilment progress including technician assignment and expected request fulfilment date/time. Free help desk software also converts inbound service requests via email into help desk tickets in the ticketing system.


Web Help Desk is 100% Free - No Ads, No Cost, No Expiration!

Web Help Desk offers a free service desk that is extremely easy to use and available for free download. Offering simplicity and automation for ticketing management and a built-in knowledge base, the on-premise help desk software is free forever. There are no ads or expiration. You can also download and try the full version of Web Help Desk which offers additional features in comparison to the free version. See feature comparison below.

Web Help Desk Features Free Version Full Version
Ticketing Management
Incident & Problem Management
SLA Management
Help Desk Performance Reporting
AD & LDAP Synchronization & Account Management
Built-In Knowledge Base
Help Desk Task Automation
Automated IT Asset Discovery
Asset-to-Ticket Association
Change Management & Change Approval Process
Customer Survey for Help Desk Feedback
Purchase Order Management
Parts & Billing Management
Integration with Remote Support & Remote Control Software
Integration with Network & Systems Management Software
Licensing 100% Free; For one technician login. Starts at $695 per technician. No monthly fees, support unlimited end-users
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Fully functional for 14 days

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