When life-sustaining devices depend on an effective network, a system outage can literally become a matter of life and death.
Healthcare provider and patient safety depend on quick resolution to IT problems.
End-users not being able to get the help they need–or know the status of their problem-can create needless chaos.
Provide quick and transparent IT support that healthcare professionals and patients can count on.
Know the location and status of all IT devices and equipment with integrated asset management.
Help ensure priority issues are handled first with dynamic ticket assignment, routing, and escalation.
Maintain a constant stream of communication between support staff and end-users through and through.
CIO at The Corvallis Clinic