SolarWinds® Help Desk Essentials is a 2-in-1 combination of help desk and remote support software that allows you to:
The integration of Web Help Desk® and Dameware® Remote Support enables you to launch remote session directly from help desk tickets and IT asset inventory.
Help Desk & IT Asset Management
Remote Support & Remote Control
The following remote connections are supported with Web Help Desk and Dameware integration.
From the Web Help Desk console, initiate Dameware remote session to connect to: