Accessibility and Technology

DOWNLOAD FREE TRIAL EMAIL LINK TO FREE TRIAL

Fully Functional for 14 Days

Highly accessible and versatile technology

See More
See Less

Point-and-click configuration

Custom web forms gather data for faster issue resolution

Point-and-click configuration

Enjoy ease of configuration through simple to understand, point-and-click configuration. There is no need to write superfluous code or linkage scripts in the Web Help Desk® software because virtually all configuration is available to you directly from the web-based user interface.

Web-based accessibility

Customer support software

Web-based accessibility

Modern browsers or WebKit-supported mobile devices are supported by Web Help Desk. You can access all Web Help Desk features with only an internet connection and browser.

What do my end-users need? Nothing more than a modern web browser. No Flash. No Java applets. Just pure and simple web access.

Mobile accessibility

SMS Text Message SLA Breach Alerts

Mobile accessibility

The versatile Web Help Desk web app provides dynamic, real-time access to your service desk through the convenience of virtually any WebKit-enabled mobile device such as Microsoft Windows Mobile, RIM Blackberry, and Apple iPhone devices.

Additionally, the native Apple iPhone application Web Help Desk Mobile is available in the iTunes App Store. Web Help Desk Mobile extends the mobile web interface of Web Help Desk to support push notifications for new and updated tickets.

iOS
Android

Integrating and extending

Ticket to Email Integration

Integrating and extending

Web Help Desk APIs offer multiple methods of integrating and extending your Web Help Desk functionality. Integrate easily with third-party applications through our RESTful API. Transactions can be formatted in JSON or XML. The Mail API offers seamless integrations through your current and common IMAP, POP, Exchange Web Services (EWS), and SMTP configurations.

Compatibility and security

fn_vidyard_LxjB8MonwtxPz3EHFnH5FQ();
https://play.vidyard.com/LxjB8MonwtxPz3EHFnH5FQ.jpg

Compatibility and security

Web Help Desk is designed to enhance security by enabling FIPS-mode SSL connections for protocols that include HTTP, Microsoft Exchange, IMAP, POP3, SMTP, WMI asset discovery, LDAP, and the SolarWinds® Orion® Platform. Web Help Desk also supports FIPS 140-2 compatible cryptography to help you meet regulatory compliance requirements.

Start benefitting from the versatility of Web Help Desk today.

Web Help Desk

DOWNLOAD FREE TRIAL Fully Functional for 14 Days
Let's talk it over.
Contact our team. Anytime.
+1-866-530-8100
{{STATIC CONTENT}}
{{CAPTION_TITLE}}

{{CAPTION_CONTENT}}

{{TITLE}}