Asset Management Software

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Automate asset management and inventory management

Manage and track the full lifecycle of hardware and software assets

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Automatic asset discovery

Incident management software

Automatic asset discovery

Simplify asset management with automated asset discovery. Designed to discover all your hardware and software assets and help keep your hardware inventory up to date by scheduling automated asset discovery. The Web Help Desk® software allows you to discover systems with its built-in scanning engine based on subnet or IP range.

You can also discover hardware and software inventory information including hostname, model, serial number, logged-in user, operating system, hard drive, memory, and installed software.

Additionally, Web Help Desk supports out-of-the-box integration with popular asset discovery solutions and provides instant access to associating asset data with service tickets. Asset discovery data from any source can be scheduled to import regularly or on-demand into Web Help Desk.

Web Help Desk supports scheduled synchronization of asset data from SolarWinds Network Performance Monitor, Server & Application Monitor, and Network Configuration Manager.

Hardware and software

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Hardware and software

Manage both hardware and software and their client assignment, and build parent-child relationships between assets to make tracking a snap. Enter asset purchase order information and let Web Help Desk calculate warranty and lease end dates. Define asset types, status, locations, manufacturers, and models for simple tracking and comprehensive asset management.

Software license deployment tracking is a must-have. How many Word processor licenses does your organization own? How many does it need? Do you really need to order more for the new hires?

Web Help Desk offers a direct overview of software licensing distributions across your network, including how many license keys of a particular software are in the field versus ready for assignment. Built-in integrations with asset discovery solutions provide the capability to display complete software installations per asset.

Reservation desk

IT asset check in check out system

Reservation desk

Check in and check out loaner assets with ease. Rivaling the Dewey Decimal System, the Web Help Desk software’s reservation center allows end-users to request a specific time and date range for asset check out. Maybe a teacher needs a rolling AV unit, or an employee needs a laptop for a business trip. Additionally you can help minimize lost or stolen inventory with our overdue alert feature.

Incident history

IT service desk ticket history

Incident history

Simplify hardware replacement research per asset. Web Help Desk provides a complete audit trail of service tickets associated to each asset. Assign an “asset” during ITSM ticket generation, tagged as either an incident, problem, or service request. Each asset then holds an extensible and searchable timeline and history. Visibility into the asset’s health provides critical insight to avoid potentially expensive repairs or replacement plans.

Ticket history data can provide cost-saving evidence, such as depicting a hard drive replacement instead of a full server replacement. Similarly, ticket history data may help decision makers recognize that it is end-user error contributing to the perception of a "troubled asset.”

End-user ownership

Help desk hardware and software asset management

End-user ownership

Allow end-users to link service requests with physical assets. Associating an ITSM ticket with an asset is easy. Web Help Desk allows you to assign one or more people to a piece of hardware. When an ITSM ticket is created by either an end-user having trouble or by IT personnel taking a call, a list of the end-user's assigned assets is revealed. This end-user ownership feature helps promote help desk efficiencies and cost-saving business decisions throughout the entire asset lifecycle, thus simplifying IT asset management.


Warranty and lease alerts

IT asset management tools

Warranty and lease alerts

Prevent unexpected expirations. Web Help Desk provides warranty information at a glance. The warranty expiration date is automatically calculated, and email alerts are configured to ping management, providing ample time for making business decisions.

The lease contract on a piece of hardware is due for renewal, but it slipped your mind for the budget. What now? Lease expiration date alerts available in Web Help Desk help ensure that your budget proposals are encompassing. IT asset management simplified with Web Help Desk.

See how straightforward hardware and software inventory management can be.

Web Help Desk

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