Asset Management Software Manage and track the full lifecycle of hardware and software assets with asset management software

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Leverage IT asset management tools to automate asset discovery

Leverage IT asset management tools to automate asset discovery

Simplify asset management with automated asset discovery. SolarWinds Web Help Desk IT asset management software is designed to discover all your hardware and software assets and inventory information, including hostname, model, serial number, logged-in user, operating system, hard drive, memory, and installed software through a built-in scanning engine based on subnet or IP range. Schedule asset discovery data from any source to import regularly into Web Help Desk (WHD) or choose the on-demand option—it’s entirely up to you and your team’s needs. SolarWinds WHD asset management system software also provides instant access to associating asset data with service tickets.

But that’s not all, Web Help Desk supports scheduled synchronization of asset data from other popular SolarWinds products, including Network Performance Monitor, Server & Application Monitor, and Network Configuration Manager, to provide a centralized and more comprehensive view into your network assets.

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Manage hardware and software with asset management tools

Manage hardware and software with asset management tools

Oversee and keep track of hardware and software better with asset management tools that can allow you to define asset types, status, locations, manufacturers, and models to help simplify comprehensive asset management. You can even build parent-child relationships between assets to further streamline the tracking process. 

Web Help Desk IT asset management software also helps you manage your hardware warranty and leases. Simply enter your hardware asset purchase order information, and Web Help Desk will calculate warranty and lease end dates. For software licensing—a must-have for any IT department—SolarWinds WHD offers a direct overview of licensing distributions across your network, including how many license keys of a particular software are in the field versus ready for assignment. How many Word processor licenses does your organization own? Do you really need to order more for new hires? Web Help Desk asset management software will let you know.

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Track assets through the asset management IT reservation desk

Track assets through the asset management IT reservation desk

Check in and check out loaner assets with ease. The Web Help Desk reservation center allows end users to request a specific time and date range for asset checkout.

So, whether it’s a teacher in search of a rolling AV unit or a member of the sales team who needs a laptop for a business trip, you can quickly scan your inventory and assign the right assets. The reservation center alert system will send you notifications when a checked-out asset is due, helping you keep tabs on the asset and prevent overdue, lost, or stolen inventory. 

Web Help Desk IT asset management system provides a complete audit trail of the service tickets associated with each asset, helping streamline hardware replacement research per asset. Simply assign an asset during ITSM ticket generation, tagged as either an incident, problem, or service request. Each asset will then hold an extensible and searchable timeline and history, providing in-depth visibility into the asset’s health.

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Empower end user ownership with IT asset management

Empower end user ownership with IT asset management

SolarWinds Web Help Desk asset management system software enables end users and IT technicians to link service requests with physical assets. When an ITSM ticket is created by either an end user having trouble or by IT personnel taking a call, you reveal a full list of the end user's assigned assets. This end-user ownership feature helps promote help desk efficiencies and cost-saving business decisions throughout the entire asset lifecycle, equipping techs with vital information about an asset’s lifecycle and further helping to simplify the overall IT asset management strategy in your organization.


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Maintain warranty agreements with asset manager software

Maintain warranty agreements with asset manager software

With Web Help Desk IT asset management system, you’ll have access to the in-depth warranty information you need at a glance. All you need to do is enter your hardware asset purchase order information into the system, and Web Help Desk will automatically calculate warranty and lease end dates. You’ll be alerted via email when critical expiration dates are approaching, so you never fall behind or miss the renewal period. Easy access to this information will also help ensure all lease contracts for your hardware are top of mind for budget proposals.

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Get More on Asset Management Software

Do you find yourself asking…
  • What is asset management?
  • How does asset management in IT work?
  • Why is asset management important?
  • What does asset management software do?
  • How does asset management work in Web Help Desk?
  • What is asset management?

    Asset management is the act of managing the inventory, health, and status of the assets in an IT environment. To understand asset management, it’s important to first define what an asset is. An asset is essentially any item owned by a company. In IT, these can further be categorized as either “hard” or “soft” assets. “Hard” assets, called hardware, can include any physical item, such as servers, workstations, laptops, monitors, routers, A/V equipment, and a variety of related devices. “Soft” assets, called software, typically include any programs and applications installed on hardware. 

  • How does asset management in IT work?

    IT asset management leverages a set of processes used to track the deployment, use, and maintenance of hardware and software assets. IT technicians involved in asset management must always keep a finger on the pulse of every asset within their organization, which often means they’re charged with tracking the whereabouts of dozens, hundreds, or even thousands of assets at any given time. How IT teams track assets can depend on many factors, such as budget, business size, and amount of assets to track. Keeping track of all these assets—as well as who’s using them, their health, and when warranties, leases, and licenses for these assets will expire—is no easy task. 

    While some may choose to manually track assets using spreadsheets, this solution can lead to inventory information quickly becoming outdated and unreliable. Many organizations prefer to streamline their asset management strategy using asset discovery tools to import third-party asset inventory information and automatically catalog all the assets into one centralized repository. With the ability to quickly search inventory records, identify when an asset was last checked out (and when it’s due back), as well as when it’s time to renew your warranty, lease, or license for an asset, asset management tools and their built-in alerting systems can help automate many of the manual tasks often overlooked or disregarded when using spreadsheets to track assets. Asset management software can include the ability to email notifications when inventories fall below pre-determined thresholds, when an asset due date has arrived, and when it’s time to renew your asset contracts. Through detailed engineering and in-depth dashboards, asset management IT solutions can help streamline and alleviate many manual asset management efforts.

  • Why is asset management important?

    Asset management is important because it consolidates all the hardware and software assets across your organization, enabling you to easily and consistently manage the health and status of your company’s IT assets—from laptops and servers, to monitors and software licenses. Through asset management, you can visualize the full asset lifecycle and even link your assets to service tickets. For example, by attaching an asset to a service request, the ticket can include an extensible and searchable history of the asset that can be reviewed at any time. This level of in-depth insight into an asset’s history will equip support teams with the information needed to make smarter business decisions, like whether to replace a single hard drive or an entire server, saving you from manually sifting through incident reports. Asset management is also important because, with the right asset management tools, you’ll never fall behind on warranty, lease, or licensing agreements. 

  • What does asset management software do?

    Asset management software helps manage dozens, hundreds, or even thousands of hardware and software assets through one, centralized digital hub. Gone are the days of having to rely on a spreadsheet to track your assets. With an asset management system in hand, you’ll have the information you need at your fingertips—the exact amount of software licenses you hold, how many functioning laptops you have on hand, the health and status of those assets, and more. No more wondering who was the last one to borrow a monitor or when it will be returned. You’ll also be equipped with the information you need to keep licenses and warranties up to date, so you can provide upper management with robust, accurate budget proposals and never fall behind on the renewal of a critical asset. The right automated asset management tools can save your team time and resources. 

  • How does asset management work in Web Help Desk?

    Web Help Desk asset management software leverages a built-in scanning engine to discover your network systems based on subnet or IP range. Using scheduled WMI discovery, Web Help Desk can periodically poll endpoints to update hardware and software inventory information, including host name, model, serial number, operating system, hard drive, memory, and software installed. The platform also allows you to import asset inventory information from third-party asset discovery tools, spreadsheet records, and network management systems.

    Web Help Desk integrates with third-party asset discovery tools, such as Casper and Microsoft System Center Configuration Manager (SCCM). And if you’re running SolarWinds Network Performance Monitor, Server & Application Monitor, or Network Configuration Manager, you can even synchronize your Web Help Desk node and asset discovery in your corporate network. All of this helps ensure all of your asset information lives in one, easy-to-access location. 

What is asset management?

Asset management is the act of managing the inventory, health, and status of the assets in an IT environment. To understand asset management, it’s important to first define what an asset is. An asset is essentially any item owned by a company. In IT, these can further be categorized as either “hard” or “soft” assets. “Hard” assets, called hardware, can include any physical item, such as servers, workstations, laptops, monitors, routers, A/V equipment, and a variety of related devices. “Soft” assets, called software, typically include any programs and applications installed on hardware. 
How does asset management in IT work?

IT asset management leverages a set of processes used to track the deployment, use, and maintenance of hardware and software assets. IT technicians involved in asset management must always keep a finger on the pulse of every asset within their organization, which often means they’re charged with tracking the whereabouts of dozens, hundreds, or even thousands of assets at any given time. How IT teams track assets can depend on many factors, such as budget, business size, and amount of assets to track. Keeping track of all these assets—as well as who’s using them, their health, and when warranties, leases, and licenses for these assets will expire—is no easy task. 

While some may choose to manually track assets using spreadsheets, this solution can lead to inventory information quickly becoming outdated and unreliable. Many organizations prefer to streamline their asset management strategy using asset discovery tools to import third-party asset inventory information and automatically catalog all the assets into one centralized repository. With the ability to quickly search inventory records, identify when an asset was last checked out (and when it’s due back), as well as when it’s time to renew your warranty, lease, or license for an asset, asset management tools and their built-in alerting systems can help automate many of the manual tasks often overlooked or disregarded when using spreadsheets to track assets. Asset management software can include the ability to email notifications when inventories fall below pre-determined thresholds, when an asset due date has arrived, and when it’s time to renew your asset contracts. Through detailed engineering and in-depth dashboards, asset management IT solutions can help streamline and alleviate many manual asset management efforts.

Why is asset management important?

Asset management is important because it consolidates all the hardware and software assets across your organization, enabling you to easily and consistently manage the health and status of your company’s IT assets—from laptops and servers, to monitors and software licenses. Through asset management, you can visualize the full asset lifecycle and even link your assets to service tickets. For example, by attaching an asset to a service request, the ticket can include an extensible and searchable history of the asset that can be reviewed at any time. This level of in-depth insight into an asset’s history will equip support teams with the information needed to make smarter business decisions, like whether to replace a single hard drive or an entire server, saving you from manually sifting through incident reports. Asset management is also important because, with the right asset management tools, you’ll never fall behind on warranty, lease, or licensing agreements. 

Looking for more? Upgrade to an ITIL-ready, service experience.

Try SolarWinds Service Desk for more functionality in asset and service management.

  • Full ITIL suite (incident, problem, change, release) paired with customizable automation

  • Automated asset discovery with integrated CMDB for real-time impact on technology and services

  • Powerful service catalog workflow engine and a user-friendly service portal

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