More than just Help Desk Software

Image Web Help Desk: Web Interface (2:57)

SolarWinds Web Help Desk delivers power and simplicity. Check out this Quick Tour of the Web interface.
Image Web Help Desk: Client Web Portal (1:03)

This short video shows how end users enjoy a simple interface to easily submit, review and customize Help Requests.
  1. Service Requests

    Have complete control over help desk ticketing by automatically converting emails to tickets, routing and assigning tickets to groups, defining action rules for automatic escalations based on business requirements and severity, and, most importantly, integrating your network and systems management software right into the help desk software.

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  2. Asset Management

    Simplify asset management by automatically discovering assets spread across your network. Asssociate assets with end users or help desk tickets and track assets in different locations. Also, initiate remote control sessions with notebooks and servers at the click of a button.

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  3. Communication

    Streamline the way you communicate and manage help desk tickets with two-way email correspondence. Get email notifications via SMS alerts on your mobile device, automate escalation processes and improve efficiency through customer satisfaction surveys.

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  4. Knowledge Base

    Save time, money and overhead by enabling end users to resolve recurring and known IT problems using the robust Knowledge Base management. Segregate the Knowledge Base articles for external and internal audiences, and easily import existing Knowledge Base articles into Web Help Desk.

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  5. Image SolarWinds Help Desk Essentials Overview (2:48)

    Ticket Integration

    Easily integrate with network and systems management software. Automatically convert network performance, server availability and application issues into help desk tickets—all bi-directionally!

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  6. Task Management

    Stay organized and manage basic projects by creating and tracking automated tasks associated to a parent ticket. Create ad-hoc or reusable projects for any common or repetitive procedures such as employee new hires or client on-boarding.

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