Help Desk Reporting Monitor technician, team performance, and business metrics

Performance reports

Performance reports

Monitor technician performance and real-time billing data with help desk reporting. Track customer support needs by location and incidence frequency, and spot and fix potential issues before they can become issues. Graphic reporting tools in Web Help Desk® software make it “at-a-glance” easy.
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Customer survey reports

Customer survey reports

Collect data from multiple survey types and subjects, and use it to populate graphical reports. Customer survey reports allow a proactive approach to identifying potential bottlenecks, controlling costs, and timely issue resolution.
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Scheduled report delivery and data exports

Scheduled report delivery and data exports

Automated email delivery to multiple end-users means everyone is kept informed and updated on the status of trouble tickets and issues. Select and custom schedule regular report delivery for supervisors, managers, technicians, finance, and administrator users for full transparency.

Avoid information overload by using real data to focus on exactly what you need to share in a help desk report to stakeholders. Data exporting allows you to “slice and dice” the data you need (and only what you need) in any method you choose, based on your level of expertise and authority.

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Centralized dashboard

Centralized dashboard

Command and conquer your help desk reporting with a dashboard that gives you real-time insights into business operations. Make better, more informed decisions—and make them faster to improve performance and efficiency. At-a-glance charting provides an instant overview of help desk service request fulfillment.
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IT asset reports

IT asset reports

“How many do we have, and where are they?” is an easy question to answer with powerful IT asset reporting. Detailed reports on asset usage, distribution across locations, warranty, service expirations, and purchase history makes what you need to know available with the click of a button.
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See how easy help desk reporting can be.

Web Help Desk

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