Help Desk Reporting

Monitor technician, team performance, and the metrics that rule your business

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Starts at $700 per tech

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Fully functional for 14 days

  • Performance Reports

    Monitor support performance, customer support needs, real-time billing data, and more.

  • Customer Survey Reports

    Uncover bottlenecks with data collected from multiple survey types and subjects.

  • Scheduled Report Delivery

    Select and schedule regular help desk reports for automatic delivery via email to key team members.

  • Client Ticket Creator Report

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  • Data Exports

    Segment, view, and analyze your data at any level of detail to get the insights you need.

  • Centralized Dashboard

    Make faster, more informed decisions with increased visibility into help desk operations.

  • IT Asset Reports

    Gain insights into asset usage, warranty, service expirations, purchase history, and more.

  1. Performance Reports

    Monitor technician performance and real-time billing data with help desk reporting. Track customer support needs by location, incidence frequency, and spot issues before they become issues in the first place. Graphic reporting tools in Web Help Desk® software make it “at-a-glance” easy.

  2. Customer Survey Reports

    Collect data from multiple survey types and subjects, and use it to populate graphical reports. Customer survey reports allow a proactive approach to identifying potential bottlenecks, controlling costs, and timely issue resolution.

  3. Scheduled Report Delivery

    Automated email delivery to multiple end-users means everyone is kept informed and updated on the status of trouble tickets and issues. Select and custom schedule regular report delivery for Supervisors, Managers, Technicians, Finance, and Administrator Users for full transparency.

  4. Web Help Desk Client Creator Report

    Client Ticket Creator Report

    Allows you visibility into ticket generation by user instead of aggregating tickets as a group. You can then identify end-users who may be submitting high amounts of tickets.

  5. Data Exports

    Avoid information overload by using real data to focus on exactly what you need to share in a help desk report to stakeholders. Data exporting allows you to “slice and dice” the data you need (and only what you need) in any method you choose, based on your level of expertise and authority.

  6. Centralized Dashboard

    Command and conquer your help desk reporting with a dashboard that gives you real-time insights into business operations. Make better, more informed decisions—and make them faster to improve performance and efficiency. At-a-glance charting provides an instant overview of help desk service request fulfillment.

  7. IT Asset Reports

    “How many do we have, and where are they?” An easy question to answer with powerful IT asset reporting. Detailed reports on asset usage, distribution across locations, warranty, service expirations, and purchase history makes what you need to know available with the click of a button.

See how easy help desk reporting can be

Download the fully functional trial today and see firsthand how much time and money you can save.

DOWNLOAD FREE TRIAL

Fully functional for 14 days

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