Streamline help desk ticket resolution through the entire lifecycle and simplify IT service request management.
Track performance in real-time.
Custom Web FormsDynamic, custom forms *pull* critical information from end users.
Business based action rules increase your team's efficiencies through automation.
Prevent loss of customer satisfaction related to SLA due dates falling off the radar.
Robust graphic performance reporting tools ensure the squeaky wheel gets the grease.
Test drive all of these features in our live online environment.
How to Effectively Manage IT Service Requests? Learn More »
Streamline help desk ticket resolution through the entire lifecycle and simplify IT service request management. Arm your technicians with the ITSM incident diagnostics and ticket routing features that ensure tight integration and relationships with knowledge base articles, CMDB asset association, service requests, known problems, change requests, and service level agreements.
Tickets can be created and updated by email-to-ticket conversion, the customer service web-portal, or through technician Quick Ticket templates.
Help desk software by Web Help Desk® uses intelligent business logic to determine which technician is assigned to a new ticket. Create rules for ticket routing, link associated tickets and requests, assign sub-tickets, and manage tasks between multiple departments from hierarchical ticket links.
Web Help Desk makes it easy to meet your organization’s unique requirements. Custom forms, unique email templates, and workflow configurations are easy to modify with point and click, yet flexible enough to adhere to your unique operations.
Web Help Desk’s dashboard feature increases the visibility of real-time business operations for faster, more informed decisions that improve performance and efficiency. At-a-glance charting from your personal dashboard provides an instant visual overview as to your help desk's service request management across virtually any metric, reducing individual reporting needs.
Rule evaluation can be triggered at any stage of the ticket’s lifecycle, ranging from its creation to a basic update. The flexibility is yours. Automate IT service request management with Web Help Desk.Automated ticket updates may include:
Try Web Help Desk for 14 days—no obligation. Test drive the fully functional software, and explorer hardware inventory management today. Save time.
Our tools are easy to use and with our simple wizard interface and quick DIY deployment, you'll be up and running in less than an hour.