Monitor and maintain all levels of service agreements to deliver service targets.
Set automations for nearly any field or due date with configurable reminder and alert notifications.
Use customized monitoring reports to pinpoint bottlenecks and track performance throughout ticket lifespan.
Prevent service requests from falling through the cracks with custom alert color coding.
Get a custom SMS text message before your client receives an SLA breach notification.
Allow end-users to submit service request tickets on someone’s behalf.