Time and Billing Management Software

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Track billable hours and expenses efficiently

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Technician note editor

Web Help Desk - Technician Notes

Technician note editor

Easily allocate work time on a per-note and per-technician basis with the built-in technician note editor. This makes billable time tracking easier when multiple technicians are working on the same issue. Individual notes can also be entered remotely via the email-to-ticket integration.

Email-to-ticket integration

Ticket to Email Integration

Email-to-ticket integration

Help ensure technicians can deliver their support ticket updates remotely, even without browser or client access. Add billable time, update time utilization, and know that tasks and billable minutes have been tracked in Web Help Desk® software.

Billing rates, terms, and time block management

Web Help Desk - Time and Billing Software

Billing rates, terms, and time block management

Working on a problem, only to find another issue buried inside it? When adding notes and work time to tickets, technicians can quickly apply unique billing rates on a per-note basis inside the technician interface to handle “surprises” that come up on a specific job. Customize your billing terms to cover the time scale most relevant to your operations: Net-30, Net-60, or a unique protocol you define.

Help eliminate “rollover minutes” in your service plans. Designate service time blocks (in either minutes or points, your choice) for each client location. Pre-defined time blocks help manage service time more efficiently, while creating consistency in cash flow and the client’s budget.

Searchable inventory

Asset Inventory Search

Searchable inventory

Lost inventory is a thing of the past with the searchable inventory feature. Keep assets organized and customers satisfied when employees can locate inventory quickly and easily.

Tax code configuration

Billable Shipping and Taxes on Services and Goods

Tax code configuration

Is shipping taxable in one location and not another? Need to add tax after discounts or before? Are some elements taxable while others are not? We’ve got you covered. Apply tax rates to labor, travel, parts, or shipping, either before or after discounts.

See how easily you can get organized

Web Help Desk

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