Allocate work easily on a per-note and per-technician basis.
Complete billable time and other ticket updates via email, even without browser access.
Easily customize billing rates and terms from within the Ticket Details section.
Manage when support is offered to client locations with predefined service time blocks.
Use the front end interface to easily find parts based on number, model, and manufacturer.
Apply tax rates to labor, travel, parts, and shipping, either before or after discounts.
Easily allocate work time on a per-note and per-technician basis with the built-in Technician Note Editor. This makes billable time tracking easy when multiple technicians are working on the same issue. Individual notes can also be entered remotely via the Email-to-Ticket integration.
Ensure Technicians can deliver all their support ticket updates remotely, even without browser or client access. Add billable time, update time utilization, and know that nothing was forgotten and every billable minute is tracked in Web Help Desk® software.
Working on a problem, only to find another issue buried inside it? When adding notes and work time to tickets, technicians can quickly apply unique billing rates on a per-note basis inside the Technician Interface to handle any “surprises” that come up on a specific job. Customize your billing terms to cover the time scale most relevant to your operations: Net-30, Net-60, or a unique protocol you define.
Help eliminate “rollover minutes” in your service plans. Designate service time blocks (in either minutes or points, your choice) for each client location. Pre-defined time blocks help manage service time more efficiently, while creating consistency in cash flow and the client’s budget.
Download the fully functional trial today and see firsthand how much time you will save.