Allocate work easily on a per-note and per-technician basis.
Complete billable time and other ticket updates via email, even without browser access.
Easily customize billing rates and terms, and manage when support is offered to client locations with predefined service time blocks.
Use the front-end interface to easily find parts based on number, model, and manufacturer.
Apply tax rates to labor, travel, parts, and shipping, either before or after discounts.
Working on a problem, only to find another issue buried inside it? When adding notes and work time to tickets, technicians can quickly apply unique billing rates on a per-note basis inside the technician interface to handle “surprises” that come up on a specific job. Customize your billing terms to cover the time scale most relevant to your operations: Net-30, Net-60, or a unique protocol you define.
Help eliminate “rollover minutes” in your service plans. Designate service time blocks (in either minutes or points, your choice) for each client location. Pre-defined time blocks help manage service time more efficiently, while creating consistency in cash flow and the client’s budget.