What’s New in Web Help Desk

NEW in v12.6!

Increased functionality across key features


In-Ticket Checklist

Helps ensure you have consistency across your processes by adding an ad hoc or standing checklist to help desk tickets. IT Technicians can have a clear understanding of the order of tasks that need to be completed before completing a ticket.

Request Type Archive

Archives request types that have been decommissioned, while maintaining historical data that may need to be referenced or accessed for auditing reports.

Client Creator Report

Allows visibility into ticket generation by individual user, helping you identify end users who submit a high volume of help desk tickets.