Help Desk Software with Workflow Management

Schedule, track, and integrate every task in the support workflow


Starts at $700 per tech


Fully functional for 14 days

  1. Task-Based Workflow Manager

    When it comes to managing tasks, it doesn’t get more granular than this. Each time a task runs, a help desk ticket is automatically generated in Web Help Desk® software, regardless of the number of elements. Control every element of a task based upon predetermined criteria, while configuring task elements to run either sequentially or all at once. Support technicians have complete control over the entire workflow process.

  2. Shareable Tasks

    It’s not uncommon for an issue or workflow management to overlap between departments. Team members from the same or different departments can collaborate simply and easily with the sharable tasks feature. Add stakeholders with a single click, helping ensure anyone that needs to be in the loop on a task has full transparency and ownership.

  3. Recurring Task Scheduling

    Automate recurring tasks, such as maintenance schedules or insurance renewals. Enable the Task Manager to send reminders by pre-configuring tasks to auto-trigger on a specific dates, or at automated intervals, including daily, weekly, monthly, and yearly.

  4. Web Help Desk Ticket Checklist

    In-Ticket Checklist

    Help ensure consistency across processes by adding an ad hoc or standing checklist into your help desk tickets. Your IT Support Technicians will have a clear understanding of the specific tasks that need to be completed before closing a ticket.

  5. Seamless Approval Integration

    Seamless approval integration ensures tasks continue to move down the chain of command. A full workflow management system can be based upon tasks, including change approval processes and conditional orders of elements. Tasks can even deploy according to specifically defined criteria. Eliminate document bottlenecks and help ensure all stakeholders in the approval process get what they need on time.

  6. Automated Asset Tasks

    In order to be effective, planned maintenance (PM) schedules must be followed and applied to the correct asset. Automated asset tasks, such as hardware inventory discovery or software management, helps ensure maintenance or inspection of equipment is completed properly and on time by simply linking an auto-trigger task to the appropriate asset.

  7. Future Task Scheduling

    Help ensure periodic tasks are completed on time with future task scheduling. Set up pre-determined tasks to auto-trigger on specific dates, eliminating missing or delayed task completion.

See how easy it can be

Download the fully-functional trial today and see firsthand how much time and money you can save.


Fully functional for 14 days