Keep everything on schedule and running smoothly with automated ticket creation.
Avoid overlap by sharing tasks between departments with a single click.
Keep track of recurring tasks by scheduling them to run on automated intervals.
Add an ad hoc or standing checklist into your help desk tickets.
Simplify the approval process with task-based workflow management integration that supports specific criteria.
Streamline asset auditing by linking specific hardware and software with auto-triggered task elements.
Set up pre-configured tasks to auto-trigger on a specific date.
When it comes to managing tasks, it doesn’t get more granular than this. Each time a task runs, a help desk ticket is automatically generated in Web Help Desk® software, regardless of the number of elements. Control every element of a task based upon predetermined criteria, while configuring task elements to run either sequentially or all at once. Support technicians have complete control over the entire workflow process.
It’s not uncommon for an issue or workflow management to overlap between departments. Team members from the same or different departments can collaborate simply and easily with the sharable tasks feature. Add stakeholders with a single click, helping ensure anyone that needs to be in the loop on a task has full transparency and ownership.
Seamless approval integration ensures tasks continue to move down the chain of command. A full workflow management system can be based upon tasks, including change approval processes and conditional orders of elements. Tasks can even deploy according to specifically defined criteria. Eliminate document bottlenecks and help ensure all stakeholders in the approval process get what they need on time.
In order to be effective, planned maintenance (PM) schedules must be followed and applied to the correct asset. Automated asset tasks, such as hardware inventory discovery or software management, helps ensure maintenance or inspection of equipment is completed properly and on time by simply linking an auto-trigger task to the appropriate asset.