Task Management Workflow System

Improve team performance with workflow process software

Eliminate bottlenecks with a full workflow management system

Avoid workflow bottlenecks and speed up delivery with the full workflow management system offered by SolarWinds® Web Help Desk® (WHD). WHD is designed to allow you to easily integrate team tasks and coordinate between technicians, all within a centralized, easy-to-use dashboard. 

You can also easily customize approval requirements and streamline the resolution process overall. WHD is built to give you full visibility into team responsibilities, helping you ensure tasks continue to move through the chain of command. 

 

Easily share tasks and organize cross-team collaborations

Many of your deliverables require cross-team collaborations. Make it simple to coordinate between technicians and teams by leveraging SolarWinds WHD workflow software. 

Instead of sharing information across different platforms and relying on email communication, the workflow management system in Web Help Desk lets you share tasks and organize collaborations from a single dashboard, ensuring every tech has the information they need to take ownership of the project.

Control and configure any task and gain insight into the workflow process

SolarWinds Web Help Desk is designed to offer you full insight into every task. WHD’s task management workflow can enable you to customize predetermined criteria for every element and for more granular control over the process. You can also reconfigure tasks to run sequentially or simultaneously. 

By automatically generating help desk tickets for every element to ensure the inclusion of critical ticket details, WHD can give support technicians the information they need to quickly and efficiently resolve issues.

 

Simplify maintenance and equipment inspection by automating asset tasks

To maintain support desk performance, planned maintenance schedules must be set and followed. With WHD, you can help ensure a fast and effective process by automating maintenance and equipment inspections. 

With automated task management workflow, you can also configure effective hardware inventory and software management processes to help ensure maintenance plans contribute to high productivity levels overall. 

Ensure timely completion with future task scheduling

Whether you’re planning team collaborations or routine team tasks, ensure periodic tasks are assigned and completed on time using SolarWinds Web Help Desk.

WHD offers future task scheduling, enabling preset tasks to auto-trigger on specific dates and tasks. You can easily automate reminders for everything from maintenance schedules to SLA renewals. The task management workflow system will also auto-send reminders when a task needs to be completed. 

Get More on Task Management Workflow

Do you find yourself asking…
"What makes Web Help Desk ideal for our service is that it can be so easily adapted to meet our specific needs. It's extremely easy to use, and the support team is excellent."

Emma Webb

Enquiries Manager

NHS Evidence

Looking for more? Upgrade to an ITIL-ready, service experience.

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  • Full ITIL suite (incident, problem, change, release) paired with customizable automation
  • Automated asset discovery with integrated CMDB for real-time impact on technology and services
  • Powerful service catalog workflow engine and a user-friendly service portal
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