Change Management Software

Simplify, automate, and control IT change management

Integrate IT ticketing with change management software

IT ticketing management is an integral part of IT change management overall. Keeping track of tickets and change requests once they’re generated is the first step in the entire journey. Since so many IT team members are involved in the change management process, it’s easy for tickets to sometimes get lost in the shuffle. SolarWinds® Web Help Desk® (WHD) integrates IT ticketing into change management software, so all operations are housed in one platform, leaving less room for error or change request loss. Tickets of all kinds can be created and linked via email and distributed appropriately. Stop relying on spreadsheets to assign tickets and track tasks—simply leverage Web Help Desk capabilities to automatically manage tickets, escalate as needed, and resolve tickets without worry.

Automate change request approval

In addition to individual voting, Web Help Desk supports voting by panel. IT managers can automatically create a list of Change Advisory Board members and select a required approval level. This type of voting allows teams to meet the specific approval criteria, such as the minimum number of approvals obtained, as needed for various change requests. Approval processes can be as simple or as complex as needed, in accordance with business needs. This capability saves time and is useful for gathering everyone needed to address a tech ticket without unnecessary back and forth. 

Enable a clear and transparent approval process

The IT change management cycle is like a relay race. To get to the finish line as quickly as possible, each team member must execute their part of the race and pass the baton to another person. With so many moving parts, clear communication is necessary for making a change management system run smoothly. 

Web Help Desk automatically distributes tickets to the appropriate team members and generates reminders if any tickets are left unaddressed. All IT team members can see where they are in the change management process and act accordingly. With Web Help Desk, it’s easy to escalate issues to alternative team members as needed. Plus, you can gain visibility into parent/child task relationships and batch resolve related issues to clear out the ticket queue more quickly.

Get More on IT Change Management

Do you find yourself asking…

Looking for more? Upgrade to an ITIL-ready, service experience.

Try SolarWinds Service Desk for more functionality in asset and service management.

  • Full ITIL suite (incident, problem, change, release) paired with customizable automation
  • Automated asset discovery with integrated CMDB for real-time impact on technology and services
  • Powerful service catalog workflow engine and a user-friendly service portal
START FREE TRIALFully functional for 30 days
Let’s talk it over.
Contact our team. Anytime.