Every service and support team, however big or small, should prepare themselves for a proper change management process. Some of the benefits of an effective change management strategy are as follows:
Web Help Desk integrates robust IT ticketing with change management process. Offering simplicity and flexibility, Web Help Desk lets you manage change control through automated approval workflows.
Web Help Desk is a comprehensive IT help desk and change management software that delivers a simple and automated process for managing and controlling change requests. You can customize change approval workflows varying from single approval to multiple approval levels. Web Help Desk notifies approvers via email and provides a quick Yes/No option for direct approval from email. You can also set up reminders for pending approvals. Web Help Desk lets you provide options for approvers to provide explanations for approving/denying a change request.
In addition to individual voting, Web Help Desk supports voting by panel. You can easily create your list of Change Advisory Board members and select a required approval level. This type of voting allows you meet a specific approval criteria (i.e. minimum number of approvals obtained) for change requests.
Web Help Desk
Simplify IT change management via help desk Web interface & email
Easily customize change approval workflows
Designate a Change Advisory Board (CAB) panel for panel voting