SolarWinds Web Help Desk® software is priced per technician. Service desk pricing is based on a tiered structure starting at $700* for 1-5 technicians. In comparison to other help desk ticketing or service management solutions, this is not a monthly cost—you own the product in perpetuity. In addition, we include one year of maintenance with your purchase.
|Technicians||End Users||Price Per License|
|1 to 5||Unlimited||$700|
|6 to 10||Unlimited||$695|
|11 to 20||Unlimited||$690|
|21 to 30||Unlimited||$685|
|31 to 40||Unlimited||$675|
|41 to 50||Unlimited||$655|
|51 to 75||Unlimited||$615|
|76 to 100||Unlimited||$580|
|100+||Unlimited||Contact us for pricing|
*Price listing is in USD as of April 3, 2018. Prices vary based on geographic region. SolarWinds retains the right to change pricing.
Beyond on-premises use, Web Help Desk is also available in the Amazon Web Services Marketplace, and can be deployed as a managed hosted solution through one of our participating vendors
What’s the difference between a “technician” and an “end-user”?
The term “technician” refers to the help desk technician, support specialist, or IT professional who uses Web Help Desk to provide support to an unlimited number of “end-users.” In other words, an “end-user” is the recipient of support.
How does the Web Help Desk free trial work?
Web Help Desk is available for a free, fully functional trial for 14 days. Upon downloading the evaluation software, you will be provided with access to a host of information, made available in the SolarWinds® Success Center, which will help you get up and running with the product. If you have any issues during your evaluation, do not hesitate to reach out. We’re happy to help!
What happens after the trial ends?
After your Web Help Desk software trial ends, your data and settings remain intact. Once you purchase the software, you will be given a license key that can be entered into the product. Your license key will enable you to pick up right where you left off without skipping a beat!
Is maintenance included with a Web Help Desk purchase?
SolarWinds-licensed products include one year of product maintenance from the date of purchase. Maintenance gives you access to 24/7 support and allows you to upgrade the product with each new release as it becomes available.
Discover the benefits of continuing maintenance plans through the entirety of your product ownership. Visit the SolarWinds Maintenance page for more information.
Does SolarWinds offer Web Help Desk product training?
We have everything you need to get started and ramp up quickly, including in-depth documentation to help with installation and configuration, a library of Web Help Desk product videos, service desk training videos, and regularly scheduled Web Help Desk 101 classes. Visit the SolarWinds Success Center for more information.
Does SolarWinds offer technical support?
We offer excellent, in-house technical support from professionals whose goal is to help solve your problems in one phone call. Beyond this, THWACK®, our very own user community of over 130,000 IT professionals, serves as an excellent resource to consult and learn from other Web Help Desk users. Check it out today!
How do I purchase Web Help Desk if I work for the Federal Government?
SolarWinds provides detailed procurement information for Federal, Federal Resellers, and System Integrators, which can be found on the SolarWinds Government Website.