Put our resources to work, for you.

Information and insights to help you get more from SolarWinds

Showing Results
More Resources
When IT & ITIL Meet: A Systems Thinking Approach to People & Success

When IT & ITIL Meet: A Systems Thinking Approach to People & Success

This webcast is part of our ongoing series “When ITIL & IT Teams Meet,” where we share our real-world experience of successful ITSM programs grounded in the reality of what really happens out there.

Watch Webcast
Improving End-User Satisfaction with Help Desk Management Tools

Improving End-User Satisfaction with Help Desk Management Tools

Watch Webcast

The Art of Organizing & Simplifying IT Support

Find out how IT pros can save time in managing help desk tickets and support tasks. Learn some easy and effective ways to allow IT pros to simplify the manual and time-consuming process of providing IT support to end-users.

View Whitepaper

VPAT Datasheet: Web Help Desk

Voluntary Product Accessibility Template for SolarWinds Web Help Desk.

Learn More

2 Ways to Run a Help Desk

Streamline and automate help desk ticketing and desktop support with SolarWinds® Help Desk Essentials. The combination of Web Help Desk® and Dameware® Remote Support allows you to efficiently manage service requests and provide timely support to end-users.

Learn More

Web Help Desk Datasheet

Web Help Desk software features customizable dashboards, letting you keep a finger directly on your team’s pulse.

View Datasheet
Parent-Child Relationships: Setting Up a New Employee

Parent-Child Relationships: Setting Up a New Employee

In this video you will learn how you can set up a new employee in the Web Help Desk® software using the Parent-Child Relationship, Tasks, and Action Rules features.

Watch Video
Introduction to Web Help Desk

Introduction to Web Help Desk

An introduction to Web Help Desk and an overview of its help desk and asset management features.

Watch Video
Use Cases for Utilizing Request Types and Tech Groups

Use Cases for Utilizing Request Types and Tech Groups

An introduction to tech groups and how they relate to request types in Web Help Desk.

Watch Video
Best Practices for Submitting Tickets via the Web Interface Versus Email

Best Practices for Submitting Tickets via the Web Interface Versus Email

In this video, you will learn the differences in submitting a ticket via the web interface versus email.

Watch Video
Next page