Want to learn how to launch a remote session directly within Web Help Desk? Watch this video to see this advanced capability of SolarWinds Help Desk Essentials Pack.
Help Desk Software & Remote Support Software: Improve IT Service Management.
SolarWinds® Help Desk Essentials Pack facilitates communication between end users and technicians, and lowers mean time to resolution by combining the power of SolarWinds Web Help Desk® and Dameware® Remote Support software.
Help Desk Essentials Pack allows you to--
The self-service portal lets end users open tickets and track progress themselves; and a built-in knowledge base with suggested FAQ articles can lower per-incident cost by promoting end user self-sufficiency.
You also have the option to send email updates automatically to end users throughout each step of the service management lifecycle. And once the ticket is completed, you can evaluate end user satisfaction through automated surveys.
With Help Desk Essentials Pack, you can--
--And the list goes on.
SolarWinds Help Desk Essentials Pack improves communication, helps lower costs and reduces mean time to resolution.