Web Help Desk Training Videos

Installing Web Help Desk in FIPS Compatible Cryptography Mode [7:04]
Setting Up Web Help Desk Accounts [9:17]
Set Up Web Help Desk Permissions [6:23]
Use Cases for Utilizing Request Types and Tech Groups [3:00]
Setting Up Request Types [5:12]
Best Practices for Submitting Tickets via the Web Interface Versus Email [3:29]
Configuring Ticket Priority Levels in Web Help Desk [3:50]
Action Rules - CEO Opens a Help Desk Ticket [3:37]
Parent-Child Relationships: Setting Up a New Employee [5:59]
IT Change Management with SolarWinds Web Help Desk [8:13]
Data Reporting and Using Advanced Search [5:13]
Create Custom Reports in Web Help Desk [4:01]
IT Asset Management with Web Help Desk [3:09]
Launch Dameware Remote Session from Web Help Desk [2:20]
How to Use Parent-Child Ticket Relationships in Web Help Desk [4:36]
Improving End-User Satisfaction with Help Desk Management Tools [45:05]
Best Practices for Managing Your IT Help Desk [34:45]
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