Web Help Desk Training Videos

Installing Web Help Desk in FIPS Compatible Cryptography Mode [7:06]
Setting Up Web Help Desk Accounts [8:58]
Set Up Web Help Desk Permissions [6:04]
Use Cases for Utilizing Request Types and Tech Groups [3:05]
Setting Up Request Types [5:16]
Best Practices for Submitting Tickets via the Web Interface Versus Email [3:30]
Configuring Ticket Priority Levels in Web Help Desk [3:55]
Action Rules - CEO Opens a Help Desk Ticket [3:36]
Parent-Child Relationships: Setting Up a New Employee [6:02]
IT Change Management with SolarWinds Web Help Desk [8:16]
Data Reporting and Using Advanced Search [5:17]
Create Custom Reports in Web Help Desk [4:15]
IT Asset Management with Web Help Desk [3:09]
Launch Dameware Remote Session from Web Help Desk [2:20]
How to Use Parent-Child Ticket Relationships in Web Help Desk [4:36]
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