IT Asset Management with Web Help Desk

IT Asset Management [3:11]

Web Help Desk

Affordable help desk ticketing and asset management software.

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Video Transcript

This video will walk you through some of the key IT asset management features of SolarWinds Web Help Desk. Asset management is an important aspect of IT service management that helps IT departments gain visibility and control over IT inventory on the network, manage the lifecycle of hardware and software assets, optimize procurement and budgeting forecasting and increase accountability to ensure auditing and compliance standards.

SolarWinds Web Help Desk offers built-in IT asset management functionality including asset discovery, inventory maintenance and reporting. Web Help Desk allows you to discover systems based on subnet or IP range with its built-in scanning engine. By using scheduled WMI discovery Web Help Desk can periodically poll endpoints to update hardware and software inventory information including hostname, model, serial number, logged-in user, operating system, hard drive, memory and installed software.

Web Help Desk offers a centralized repository to capture all asset details. With a customizable asset details form, you can track vital details such as client assignment, purchase order, warranty information, configuration details and more. Web Help Desk allows you to associate asset details to service request so you can track the ticket history for each asset. You can also manage purchase order, parts and billing information with Web Help Desk. Just enter the purchase order information for assets and let Web Help Desk calculate warranty and lease end dates.

The reservation center in Web Help Desk lets you request the designate checkout time and date range for a specific asset. The overdue alert system easily identifies overdue, lost or stolen inventory.

Web Help Desk easily imports IT asset inventory information from third-party asset discovery tools, spreadsheet records and network management systems.

Web Help Desk offers native integration with SolarWinds Network Performance Monitor, Server & Application Monitor and Network Configuration Manager. This integration allows you to schedule synchronization of network and server nodes and asset information into Web Help Desk.

To simplify troubleshooting and support, Web Help Desk enables launching remote desktop sessions directly from its asset inventory.

With built-in integration, with Dameware Remote Support software in addition to native RDP and VNC connections, you can establish remote sessions with end user systems and provide instant assistance.

Web Help Desk provides a powerful reporting engine that allows you to generate asset reports to get information based on location, department, asset type, asset status, purchase and warranty dates and more. Web Help Desk allows you to find assets approaching in the warranty, identify most problematic assets and report on assets that are overdue.

Automate and simplify IT asset management with Web Help Desk. Don't just take our word for it. Download a free trial from www.webhelpdesk.com and try it out yourself.

 
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