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Information and insights to help you get more from SolarWinds
The Art of Organizing & Simplifying IT Support
Find out how IT pros can save time in managing help desk tickets and support tasks. Learn some easy and effective ways to allow IT pros to simplify the manual and time-consuming process of providing IT support to end-users.
VPAT Datasheet: Web Help Desk
Voluntary Product Accessibility Template for SolarWinds Web Help Desk.
2 Ways to Run a Help Desk
Streamline and automate help desk ticketing and desktop support with SolarWinds® Help Desk Essentials. The combination of Web Help Desk® and Dameware® Remote Support allows you to efficiently manage service requests and provide timely support to end-users.
Web Help Desk Datasheet
Web Help Desk software features customizable dashboards, letting you keep a finger directly on your team’s pulse.
Parent-Child Relationships: Setting Up a New Employee
In this video you will learn how you can set up a new employee in the Web Help Desk® software using the Parent-Child Relationship, Tasks, and Action Rules features.
Introduction to Web Help Desk
An introduction to Web Help Desk and an overview of its help desk and asset management features.
Use Cases for Utilizing Request Types and Tech Groups
An introduction to tech groups and how they relate to request types in Web Help Desk.
Best Practices for Submitting Tickets via the Web Interface Versus Email
In this video, you will learn the differences in submitting a ticket via the web interface versus email.
SolarWinds Service Desk
Watch an introduction to SolarWinds®️ Service Desk to learn what today’s IT service management (ITSM) strategy demands from a solution.