How does the free trial work?
When you sign up for a free, 30-day trial you get unlimited access to the Enterprise package and can evaluate
Desk in your organization. At the end of the trial you can subscribe to any package that fits your needs and select
number of agents and devices you need to support.
Can I trial Service Desk and Asset Management together?
The trial includes full, unlimited, unrestricted access to both solutions.
What happens after the trial ends?
You can upgrade to a paid subscription for Service Management and/or Asset Management. If you chose to upgrade, all
information and data from the trial will remain in your account; if you do not upgrade your account will be disabled
the end of the trial.
How can I buy your software?
Please contact a Service Desk sales representative by contacting us at firstname.lastname@example.org or call us at 1-888-250-8971.
How long are your contracts? Can I change plans?
A typical Service Desk contract is annual. You can upgrade a plan at any time. Contact your account representative,
email@example.com, or call 1-888-250-8971. for more details.
Can I buy features a la carte?
For each plan you can purchase either SolarWinds Service Desk or IT Asset Management together or separately. If you
purchase one you can add another at any point in time.
What discounts are available?
Service Desk offers discounts for large orders, academic institutions, government and other non-profit
Contact firstname.lastname@example.org with your inquiry for a customized price
What's an agent?
An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents
problems, tracks and manages hardware devices, among many other related tasks.
What's a device?
You can use SolarWinds IT Asset Management to track any kind of asset, and the SolarWinds CMDB to manage configuration items. For example: computers, network devices, software, non-technical assets, and more. However, only devices that have an IP address incur a fee. Assets that do not have an IP address (such as furniture) could be imported and maintained through the Asset Management solution at no additional cost.
Does Service Desk integrate with other applications & systems?
Service Desk allows you to import, merge, and integrate data and resources from a number of channels including:
Web-based apps: Google Apps, Salesforce.com, Zendesk, Chatter, OneLogin, and Okta
API: create applications, integrate data and interface between your business systems and your Service Desk account.
Security integrations: SAML, Google SSO
Simple sync between apps using Zapier
Easy data import using csv files.
Learn more about integrations
Will my data be private and safe?
From restricting physical access to our datacenter to the security of the service layer itself, Service Desk takes
many security measures as necessary to ensure that your information is protected. This includes the selection of
centers — you decide on either the US or EU data center.