Automations Automating processes within your service management strategy reduces repeat work to make it easier for your team to get stuff done. Our automations capabilities give you the tools you need to build rules that drive efficiencies with ticket routing, approvals, alerts and more.

Advanced Ticket Routing

Advanced Ticket Routing

Automations make it easier to get tickets to the right teams, quickly, so that subject matter experts can get them resolved. Combined with the power of artificial intelligence, automatically selecting the category of a ticket ensures that employees and technicians can help facilitate the routing processes.

Automated Workflows

Automated Workflows

Use your service desk to formalize your departmental processes, removing bottlenecks and ensuring nothing falls through the cracks. Automated workflows ensure teams are aligned and able to efficiently complete requests.

Flag Critical Events

Flag Critical Events

Build processes and notification rules to prepare your team with the details needed to quickly resolve major events that impact your organization. Automatically notify the proper parties of SLA breaches or when other critical events are impacting your IT infrastructure.

Looking for an On-Premises Help Desk option?

Try Web Help Desk. It’s our affordable and safe Help Desk Ticketing and Asset Management Software.

  • Automate user service request management from ticket creation, assignment, routing, and escalation.

  • Use built-in reports (or create your own) to track ticket status, technician performance, and customer support needs.

  • Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.

Let’s talk it over.
Contact our team. Anytime.
1-888-250-8971
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