Incident Management Software Incident management enables you to deliver world class service to your employees, so they’re more productive and effective in their jobs

Simplify the Ticketing System

Simplify the Ticketing System

Today’s employees are mobile — working from home, beaches, and airplanes. Increasing collaboration from one service provider to the next gives your employees flexibility. There’s no need for different incident management protocols per department. You can keep all incident queues clean and easily manage tickets submitted via email, phone calls, service portal, and even walk up.

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Automate services across the company

Automate services across the company

Your organization can operate much faster with a unified way to meet employee service demands. The right incident management solution gives your service and support team automated rules to eliminate simple tasks and resolve incidents faster. The quicker you get your resources aligned, the faster a ticket is closed, empowering a shift to impactful business projects.
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ITIL is a Framework

ITIL is a Framework

The use of ITIL is unique to each organization, so we give you the power to assess your customers’ needs and fulfill those needs by visualizing the full incident lifecycle. Combine incidents and impacted assets with relevant solutions articles. With ITIL best practices in mind, you can easily escalate incidents to a problem or associate them to an upcoming change.
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Looking for an On-Premises Help Desk option?

  • Automate user service request management from ticket creation, assignment, routing, and escalation.

  • Use built-in reports (or create your own) to track ticket status, technician performance, and customer support needs.

  • Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.

Let’s talk it over.
Contact our team. Anytime.
1-888-250-8971
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